What are the responsibilities and job description for the Patient Care Coordinator position at OnSite Dermatology?
Company Description
At OnSite Dermatology, we believe that exceptional healthcare starts with an unwavering commitment to our patients—and our teams. As a leading national provider of mobile dermatology care, we bring top-tier services to seniors residing in retirement communities and facilities. We're looking for a Patient Care Coordinator to join our dynamic, fast-growing organization. If you’re passionate about making a meaningful impact and thrive in a supportive, people-first environment, we want to hear from you!
Work hours of the position are 10:30am - 7:30pm EST. This is a fully remote position.
Job Description
Job Type
At OnSite Dermatology, we believe that exceptional healthcare starts with an unwavering commitment to our patients—and our teams. As a leading national provider of mobile dermatology care, we bring top-tier services to seniors residing in retirement communities and facilities. We're looking for a Patient Care Coordinator to join our dynamic, fast-growing organization. If you’re passionate about making a meaningful impact and thrive in a supportive, people-first environment, we want to hear from you!
Work hours of the position are 10:30am - 7:30pm EST. This is a fully remote position.
Job Description
- Patient Scheduling: Arrange and manage patient appointments, follow-ups, and referrals to ensure seamless, timely visits.
- High-Volume Phone Lines: Be a friendly voice on the other end of the line, providing top-notch customer service and support to patients and their families.
- Effective Communication: Act as the go-to point of contact, promptly addressing patient concerns with empathy and professionalism.
- Record Management: Keep patient information up to date in our electronic health record (EHR) system, maintaining accuracy and confidentiality.
- Collaboration: Work closely with account managers and healthcare providers to coordinate care plans and enhance the patient experience.
- Compliance: Uphold healthcare regulations and standards to maintain the highest quality of service.
- High School Diploma (or equivalent)
- Prior Healthcare Experience: Background in patient care coordination
- Strong understanding of insurance eligibility using Availity and Payor specific platforms
- Outstanding Communication: Friendly, clear, and professional phone manners.
- Organizational Proficiency: Able to handle multiple tasks seamlessly and accurately in a fast-paced environment.
- Tech Savvy: Comfortable navigating medical software and EHR systems.
- Compassionate Mindset: A genuine desire to help others and prioritize patient care.
Job Type
- Full-time
- Patient scheduling - 1 year
- High School Diploma (required)