Centralized Services Engineer

Centralized Services Engineer

We are growing fast and are looking to add a motivated person with a process-oriented mindset, strong communication abilities, and most importantly, the desire to help others and make a real difference with clients’ needs. Our clients rely on us for their day-to-day technology needs along with strategic planning and management of their technology infrastructure. This is a role that is perfect for someone wants to oversee the delivery and efficiency of tools and applications used for both internal and external users in a role that makes a difference in IT and Managed Services.

The Centralized Services Engineer (CSE) manages the tools and processes of how Onsite Logic delivers technological services to our clients. This role works with internal resources and external vendors in building, automating, deploying, and maintaining the toolsets Onsite Logic uses to help our clients achieve their business goals. This is a proactive role that has a high degree of autonomy in finding efficiencies, standardizing distribution of services, and provides ownership in being the internal subject matter expert for the tools and technology Onsite Logic uses.

The CSE also is responsible for finding optimized tools and ways to use our internal tools including minimizing recurring alarm generation, providing successful patch management services, organizing, and deploying successful backup management systems, and other efficient utilization of Onsite Logic tools and applications. This role serves as a vital link between our internal staff and the clients we support and requires the ability to demonstrate an intense curiosity and investigative nature. The CSE works closely with the Service Desk Team Lead, Operations Manager, and other team members in providing critical services to our clients.

A passion for automation, scripting, building tools and software is preferred. A passion for technology, a desire to deliver amazing customer service, and an internal drive for self-development are the real keys to success at Onsite Logic. Our goal is to hire and keep exceptional associates who share our focus to deliver tremendous client care consistently.

Essential Duties & Responsibilities

· Provide training of all Company tools and applications, for staff and customers.

· Design and maintain process and procedural documentation of Company tools and applications.

· Provide accurate reports and metrics to Onsite Logic management on the status and performance of Onsite Logic tools     and applications.

· Develop and maintain automation routines.

· Maintain tools and application configuration, deployments, and maintenance tasks and processes.

· Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management).

· Liaise with Vendors and peers to resolve issues with tools and applications.

· Proactively maintain and improve Customers’ infrastructure.

· Proactively plan, oversee, coordinate, track and run assigned projects tasks.

· Provide regular project reviews and reporting to the Operations Manager as required.

· Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for     the Company.

· Maintain high positive Customer and user satisfaction and relationships.

· Keep abreast of the development of relevant IT and cyber security systems, hardware and software applications within   the industry.

· Assist in the training, mentoring and development of staff.

· Perform other appropriate duties and responsibilities as assigned by the Operations Manager.

· Adopt continuous learning and improvement processes in all aspects of the position.

Key Performance Indicators

· Continued month over month reduction in alerting or tool inefficiencies.

· Consistent 80% or higher patch and backup management.

· High tool development, integration, and automation goal meeting. (>80% quarterly goals met).

Job Qualifications

· Knowledge of common Information Technology and cybersecurity concepts and practices.

· Knowledge of information technology software and hardware.

· High level of task management and time management skills.

· Experience with networking, web, hardware, and software technologies.

· High level organizational, coordination, and prioritization skills.

· Personable & approachable with the ability to build and own strong client focused relationships.

· Organized and self-motivated with the ability to work in a fast-moving environment.

· Ability to multitask, prioritize effectively, and adapt to changes quickly.

· Have a high degree of confidentiality.

· Strong problem-solving skills.

Education & Experience

· College education with qualifications in Business development/Computer Science/Information Technology or equivalent   experience (Required)

· Experience in PowerShell or other scripting or coding language (Preferred)

· Experience in managing anti-virus, software updates, or automated tasks (Preferred)

· IT Help Desk: 1 years (Required)

· Customer service: 3 years (Preferred)

· Network or Security , (Preferred