Client Advocate

Description

ABOUT THE POSITION & ITS IMPACT

The Client Advocate team at Milestones serve as the day-to-day support for our Milestones community. This position has a direct impact on the client’s stay at the residence and sits at the intersection of client need, community and residents’ needs, clinical needs and policies and procedures. Other organizations call this role a Behavioral Health Technician, we believe the work our Client Advocates do is so much more impactful! This role works closely with other stakeholders to provide guidance, direction, support, de-escalation and best-in-class customer care to our clients. 

ABOUT THE DAY-TO-DAY IN THIS ROLE: 

• Work directly with clients in a highly hands-on manner to ensure clients are maintaining their community responsibilities and are active and responsible members of the home
• Work with the Nursing team to administer medication through daily med-pass (don’t worry, we will train you on how to do this!) and ensure all aspects of administration processes are adhered to
• Complete room checks, safety drills, provide crisis intervention and be a partner to our Compliance Officer for licensure and CARF Accreditation
• Ensure clients get to appointments, activities, and other obligations in a supervised manner
• Actively provide the highest level of customer service to our clients, striving to improve upon our service and possess a commitment to superior customer engagement throughout the community 
• And more…a complete job description can be provided at any point during the recruiting process.  

ABOUT OUR BENEFITS & COMPENSATION PACKAGE: 

Onsite Wellness Group offers competitive compensation and benefits including: 

• This position is hourly. The hourly range for the position is $15.00 - $17.00/hour with additional discretionary bonus incentives
• The available shift currently is Saturday, Sunday & Monday from 6:45am - 7:00pm
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops 
• Company Employee Assistance Program
• And more! 

ABOUT ONSITE WELLNESS GROUP

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future. 

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com. For more information about Milestones, we encourage you to visit our website at experiencemilestones.com 

Requirements

IDEAL EDUCATION & EXPERIENCE FOR THE ROLE:

We are open to candidates of all backgrounds, experience and education levels. After all, years of experience is just a number. That said, we believe that candidates with the following backgrounds will be well-suited to succeed in this role: 

• High school education with college level training preferred. Someone who is interested in going into the clinical field would love this role!
• Knowledge of the 12 Step/recovery process will be helpful in this position as well as working with clients in a residential treatment setting
• Experience in conflict resolution and ability to maintain composure when managing a crisis  is preferred
• Candidates with prior experience working in the medical field, especially working directly with clients, is preferred
• Valid driver’s license is required 

Salary : $15 - $17