What are the responsibilities and job description for the Front Desk position at OnStage School of Performing Arts?
Please answer employer questions during application to receive a call back!
Are you a pro at handling high call volumes while staying organized and efficient? Do you thrive in a fast-paced environment where multitasking is key? If so, we want you to join our team!
OnStage School of Music is a family run music lesson studio that provides music education to students of all ages and guides them along their musical journey! We provide lessons that are fun and exciting and hire happy and positive teachers. For more info about our school visit onstagecharlotte.com
What we are looking for:
We are looking for somebody that has a positive outlook, is great with details and loves to work in a very fast paced environment! If you are loyal, hardworking, and great with problem solving, we would love to hear from you! We are looking for someone to grow with the school. You must enjoy a fast-paced, fun and changing environment while anticipating the needs of clients.
Hours/Schedule:
- Monday-Saturday Weekdays 2:30pm-8:45pm with Saturdays hours from 830a-5p and/or Sunday 12-6:30p. Also, choose a day off each week Tues-Thurs.
About the Role:
We’re looking for a front desk administrator who is confident on the phone, excels in customer service, and can seamlessly manage multiple tasks at once. In this role, you’ll be the first point of contact for our music school, handling a high volume of phone calls, texts, and in-person interactions while keeping everything running smoothly.
What You’ll Do:
- Answer and manage a high volume of incoming calls with professionalism and warmth.
- Communicate clearly with students, parents, and staff, ensuring all inquiries are handled efficiently.
- Juggle phone calls, scheduling, and administrative tasks without missing a beat.
- Uphold school policies calmly but firmly while maintaining positive relationships.
- Work in a small, close-knit team across multiple locations.
- Learn detailed procedures and policies quickly, with a commitment to continuous improvement.
- Scheduling Students in the Daily Schedule and Keeping Client Schedule up to date.
- Entering registration and payment information into online software.
- Oversee Teachers and help Teachers with requests.
- Assisting with light housekeeping in the studio.
- Making customer service calls to aid in client retention and to market new students
What We’re Looking For:
- Strong phone and customer service skills – you’re comfortable handling multiple calls at once.
- Experience in a call-heavy role (e.g., receptionist, call center, customer service).
- Ability to make quick decisions in grey areas while staying professional.
- Multitasking pro – you can answer the phone, assist customers in person, and handle tasks all at once.
- Detail-oriented and able to learn processes quickly.
- Team player with a proactive attitude and excellent communication skills.
Why Join Us?
- Fast-paced, engaging work environment – no two days are the same!
- Be part of a growing music school with a focus on helping children and adults find their passion.
- Opportunity to develop new skills and take on challenges.
If you have a knack for handling phone calls, staying organized under pressure, and providing excellent customer service, we’d love to hear from you!
Requirements:
1 year minimum of Customer Service experience
Reliable Transportation.
Must Currently Live Within 45 minutes of Studio Address (8129 Ardrey Kell Rd or 506 Mercantile Pl)
Ability to work in person at the studio.
Great Basic Computer Skills and Strong Typing Skills
Working Knowledge of Microsoft Word and Google Suite
Effective time management and organizational skills
Ability to pass a thorough background check
Highly organized and detail-oriented
Apply Now!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 28 – 40 per week
Benefits:
- Paid time off
Application Question(s):
- Please copy and paste from the Job ad the hours for this position
- How far away do you live from our main studio 8129 Ardrey Kell Rd and Fort Mill studio (506 Mercantile Place)?
- Why would you be a good fit at a fast paced music school?
Work Location: In person
Salary : $14 - $16
