What are the responsibilities and job description for the Experienced Automotive Service Advisor position at Ontario Auto Ranch Ford?
Are you an experienced automotive professional who thrives on delivering exceptional customer service? Do you excel at diagnosing customer needs and managing service processes? We are seeking Experienced Automotive Service Advisors to join our team and bring their expertise to the next level.
Key Responsibilities
Customer Interaction:
- Provide a warm, professional, and welcoming atmosphere for every customer.
- Listen attentively to customer concerns and questions, offering expert advice on vehicle maintenance and repair needs.
Service Recommendations:
- Conduct thorough evaluations of customer concerns and vehicle conditions.
- Provide clear, accurate, and detailed explanations of required services, costs, and timelines to customers.
Service Scheduling:
- Coordinate and prioritize service appointments to maximize efficiency and customer satisfaction.
- Maintain consistent communication with customers regarding vehicle status and service progress.
Upselling and Cross-Selling:
- Leverage your expertise to identify and recommend additional services or products that enhance vehicle performance, safety, and reliability.
Customer Service Excellence:
- Ensure a seamless and positive customer experience by addressing inquiries, resolving complaints, and maintaining professional communication throughout the service process.
Team Collaboration:
- Partner with technicians, service managers, and other advisors to ensure smooth workflow and exceptional service delivery.
- Provide detailed work orders and descriptions to support technician accuracy and efficiency.
Operational Support:
- Accurately record customer details, vehicle service needs, and repair descriptions in shop management systems.
- Collaborate with parts suppliers and technicians to ensure timely repairs and availability of necessary components.
- Assist customers with invoice reviews and payment processing.
Skills and Abilities
- Expert Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
- Technical Proficiency: Confident in using Point of Sale systems, Excel, Google Docs, and shop management tools like TekMetric and AutoFlow.
- Organization and Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
- Sales Acumen: Leverage your industry knowledge to recommend relevant services and increase revenue opportunities.
- Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
- Clean Work Practices: Maintain a clean and professional workspace, reflecting our high standards.
Qualifications
- High school diploma, GED, or equivalent.
- Minimum of 2 years of experience as an Automotive Service Advisor or Service Writer.
- Valid state-issued driver’s license.
- Proven ability to deliver excellent customer service in a fast-paced, dynamic environment.
- Strong comfort level with computer systems and phone-based customer interactions.
Core Values
Demonstrate equity, empowerment, quality, and integrity in all customer and team interactions.
Benefits
- 401(k) with profit sharing
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Join a team that values your experience, expertise, and commitment to excellence. Take your career to the next level by applying today! We look forward to having you on board.
We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
