Operation Associate / Customer Service

This is a key role in supporting business operations and the continued development of our customer relationships. Our team is proud to be recognized for our "save the day" approach to customer service and a "can-do" culture. We utilize IQMS ERP to support our job functions.

Key job responsibilities include:

· Be interactive with customers, OP team members and potential new customers.

· Receive all incoming orders from the customer, Engineering, Sales Manager and/or reps and process those orders in a consistent and effective manner.

· Provide direct assistance to the Operations Manager, to help with scheduling production orders.

· Track all orders and provide daily, weekly and monthly reports on status.

· Complete specific purchasing functions that fall outside of resin/standard inserts/packaging/shop supplies. I.E assembly components or outsourced processes.

· Complete the Forecast Module in IQMS.

· Assist with maintaining and conducting various training.

· Answer and redirect, as required, all inbound correspondence (e.g., phone calls, email, fax) and ensuring a positive and lasting impression.

· Proactively develop, implement and monitor improvement processes to ensure a competitive advantage and guarantee customer satisfaction.

· Respond to all customer requests for technical information, sales literature, order status, compliance requests, etc. in a timely, accurate and efficient manner.

· Assist customers in quote requests, follow up on open quotes and help maintain status log.

· Perform other duties, as assigned, including the annual customer survey.

Minimum Requirements:

· Excellent organizational, interpersonal, negotiating and influencing abilities

· Excellent verbal and written communication skills

· Able to build strong relationships with customers

· Well organized with effective use of time management techniques to prioritize daily activities.

· Proactive, personable, and able to respond positively to the challenges of a dynamic work environment. High energy is a requirement!

· Excellent telephone sales presentation ability.

· Positive attitude, self-starter and ability to work in a team environment.

· Active listening skills.

· Professional demeanor.

· Detail-oriented.

· Demonstrated ability to successfully achieve goals

· Highly proficient and comfortable with personal computers, basic office related software, such as word processing, spreadsheets, and email. Must also possess ability to learn advanced ERP or like software with minimal to moderate support.

· Demonstrated ability to work effectively and collaboratively in teams, across functional lines.

Desired Education/Experience:

· 5 years experience in manufacturing, plastics preferred, along with customer service.

· Ability to work effectively in a technical position that requires strong communication and interpersonal skills

· A college degree at the Associates-level or above is preferred

Physical Demands:

· Regularly required to talk and hear.

· Sit, stand, walk, push, pull, reach overhead, bend to the floor

· Occasional need to walk to manufacturing floor and communicate with production employees

· Hand/eye coordination to type, handle objects and paperwork

· Occasionally reach across or upward with hands and arms to retrieve objects, typically less than 20 pounds

· Stoop and/or crouch to reach objects, typically less than 20 pounds

Visual Activity:

Near acuity and accommodation are required for reading documentation and reports. Regular use of computers.

Hearing Ability:

Ability to communicate with employees. Also ability to communicate with vendors and customers via diverse media: in-person, telephone, video conferencing, among others.

Working Conditions:

· Indoor office, climate controlled.

· Periodic exposure to manufacturing/production floor environment and the noise and activity level associated with it.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Ability to Commute:

• Rochester, NY 14616 (Preferred)

Ability to Relocate:

• Rochester, NY 14616: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $23