What are the responsibilities and job description for the Managed Services Specialist position at Ontic?
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.
Who You Are
We are in search of a Managed Services Specialist to become an integral part of our team. In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients. The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment. This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment
\n- Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
- Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
- Focus on client adoption and retention through proactive support and engagement
- Train new users on platform functionalities and features
- Create customized training materials and upload them to the knowledge space
- Develop custom documents to address specific client needs
- Ability to effectively communicate with both internal teams and external clients
- Set and track objectives and key results (OKRs) focused on client adoption and retention
- Understand the functional aspects of the role, including configuration management and success management
- Possess a blend of technical and functional skills to effectively perform the responsibilities of the position
- Two to Three years of experience in a similar role, preferably within the SaaS industry
- One year of working experience with a SaaS platform in configuration management
- Bachelor's degree or equivalent experience
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively in a fast-paced environment
- Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel
Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes a bonus plan, equity, benefits, and other opportunities at Ontic. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Salary : $80,000 - $90,000
