Director of Program Management

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities The Director New Product Introduction will lead the strategic and operational aspects of service readiness for new products at Onto Innovation. This individual will act as the critical link between product development, engineering, and global service teams to ensure smooth transitions of new products into production and service environments. The role demands a visionary leader with deep technical expertise, excellent cross-functional collaboration skills, and a proven ability to implement scalable service strategies for high-tech equipment. Responsibilities: • Develop and execute the service NPI strategy to support product launches, ensuring alignment with company goals and customer expectations. • Act as the service organization’s voice in product development, influencing design for serviceability and reliability to meet cost of service targets during install, warranty and post-warranty. • Build and mentor a high-performing team to manage all aspects of service readiness for new products. • Oversee the creation and deployment of service plans, including technical documentation, training, spare parts planning and data availability to support fleet management. • Drive reliability improvement initiatives by working with engineering teams to resolve serviceability and performance issues before product launch. • Establish and monitor key performance indicators (KPIs) for NPI success, including time-to-service, serviceability, and cost of ownership metrics. • Partner with R&D, engineering, and product management teams to incorporate service requirements early in the design phase and throughout Product Lifecycle Process. • Work closely with global service teams to ensure they are equipped to support new products upon launch. • Manage communication with customers to set expectations regarding service capabilities and timelines for new products. • Lead post-launch reviews to identify lessons learned and improve future NPI processes. • Develop scalable processes for knowledge transfer from engineering to service teams globally. • Stay abreast of industry trends and best practices in semiconductor equipment manufacturing and service. Qualifications • Bachelor’s or Master’s degree in Engineering, Physics, or a related field. • 5 years of experience in semiconductor equipment manufacturing, with a focus on product introduction and service readiness. • Proven track record of leading cross-functional teams in a global environment. • Strong understanding of semiconductor equipment, including mechanical, electrical, and software systems. • Expertise in service engineering, including reliability, maintainability, and diagnostics. • Familiarity with advanced manufacturing processes and cleanroom environments. • Exceptional project management skills with the ability to manage multiple complex projects simultaneously. • Excellent communication and interpersonal skills to influence and collaborate across organizational levels. • Strategic thinker with a detail-oriented approach to problem-solving. Key Performance Indicators (KPIs): • On-time service readiness for new product launches. • Meet cost of service targets and escalation metrics in post-launch service. • Service team training and knowledge retention metrics. • Serviceability and reliability improvement metrics. Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions. Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain help our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Headquartered in Wilmington, Massachusetts, Onto Innovation supports customers with a worldwide sales and service organization. Additional information can be found at http://www.ontoinnovation.com.