Field Service Engineer 3

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities The Field Service Engineer is a key member on delivering s solid technical support to the Onto customers. The successful candidate will have a good technical capability, ability to troubleshoot systems under pressure in the clean room environment. Troubleshoots to resolve issues directly or through referring advanced issues to technical support resources The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success. Overview Dedicate in FABs, mainly response for Phoenix, AZ customer. Troubleshoot systems to determine faults for non-performance. Support new tool’s installation / upgrade, performance data collection, to achieve company’s market share and goal Business travel is required. Responsibilities: Perform tools installation, software upgrade, maintenance, and service activities at customer sites. Technical phone support and on-duty shift required. Work independent for troubleshooting recipes, and hardware failures. Capable to generate variation reports for tool install update, issue report and training material. Weekly base update and tool status update are required. Technical document and experience sharing within the group and enhance group member skill. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, develop & maintain positive relationship. Qualifications Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related Proficient in Microsoft Office products Familiar with PC's and have a strong troubleshooting background Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission Outstanding verbal and written communication skills necessary Hard working with team spirit Semiconductor or medical industries experience in equipment maintenance or repair is a plus. Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus) Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions. Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain help our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Headquartered in Wilmington, Massachusetts, Onto Innovation supports customers with a worldwide sales and service organization. Additional information can be found at http://www.ontoinnovation.com.