What are the responsibilities and job description for the Customer Service Operations Assistant position at OnTrac?
OnTrac is hiring a Customer Service Operations Assistant
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
Location:1816 W Pointe Drive, Charlotte, NC 28214.
Pay: $17.14 - $21.68 per hour, depending on experience.
Shift: Tuesday - Saturday from 5:30 AM to 1:30 PM or Monday - Friday 8:00 AM to 4:30 PM; or end of sort, as determined by management. Hours subject to change based on the needs of the business.
Employment Logistics:
This position plays a crucial role in coordinating and facilitating communication between various parties, such as drivers, contractors, and yard personnel. Responsibilities typically include receiving and managing communication with contract drivers and updating relevant records in the system.
Unpacking the Benefits:
- Competitive individual and group benefits.
- Medical, Dental, and Vision insurance.
- Paid Time Off including Holiday pay.
- 401(k) with company match.
- Safe and clean work environment.
The Must-Haves:
- High school diploma or general education degree (GED).
- General knowledge or Microsoft Word and Excel Programs.
- Excellent Customer Service and/or Dispatch skills.
- Ability to multitask, self-manage and work efficiently in stressful situations.
- Bilingual English/Spanish highly preferred.
Your Mission in Motion:
- Primarily facilitates the daily independent contractor services, and resolution of service, routing, and delivery issues.
- Analyzes freight volume in relation to daily independent contractor availability.
- Compiles statistics and reports for branch operations.
- Serves as the main communication contact for independent contractor drivers.
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
Ontrac is proud to be an Equal Opportunity Employer:
OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.
Salary : $17 - $22
