IT Support Technician | Columbus, OH | Onsite

OnTrac is hiring an IT Hub Support Technician

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Location: 1260 London Groveport Rd. Lockbourne, OH 43137

Pay:   $57,000. - $71,000. annually

Shift: Monday to Friday from 8:00 am – 5:00 pm

Job Overview:

We are seeking an IT Hub Support Technician to oversee and support the functionality of dimensional and barcode scanners at our Sort Centers. This individual will be responsible for monitoring and reporting on daily scanner performance, addressing scanner issues, and traveling to various sites to resolve any emergencies related to broken scanners. The ideal candidate will possess strong technical skills, a customer-first mindset, and the ability to collaborate across departments.

Key Responsibilities:

• Daily Monitoring & Reporting:
• Observe and review daily operational reports to ensure dimensional scanners and barcode scanners are functioning correctly.
• Report on any discrepancies, errors, or maintenance needs to the IT department and relevant stakeholders.
• Track and document scanner performance issues and provide recommendations for improvement.
• Emergency Support & Repairs:
• Respond to emergency service requests for broken dimensional scanners and barcode scanners, ensuring a 48-hour Service Level Agreement (SLA) is met.
• Travel to various locations when needed to replace malfunctioning or broken scanners and perform troubleshooting to ensure minimal disruption to operations.
• Coordinate with local IT and Operations teams to quickly assess and resolve scanner-related issues.
• Collaboration & Rapport Building:
• Develop strong working relationships with local Operations teams, QA Process Auditors, and other internal IT teams to foster collaboration and ensure smooth communication regarding scanner performance and issues.
• Serve as the point of contact for scanner-related concerns, providing timely updates and feedback to all stakeholders.
• ServiceNow Management:
• Work within the ServiceNow platform to manage and prioritize service requests on a first-in, first-out (FIFO) basis.
• Track and ensure resolution of issues within the required SLA timelines and escalate any challenges or roadblocks as necessary.
• Site Visits & Maintenance:
• Perform monthly site visits to surrounding locations to proactively monitor scanner functionality and perform preventive maintenance, if necessary.
• Conduct regular checks and audits of equipment to ensure systems are running optimally and that all scanners are properly calibrated.
  

Qualifications:

• Education:
• Associate’s Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience:
• Minimum of 2 years of experience in IT support, preferably within a logistics or distribution environment and experience with MHE/Conveyor Systems
• Experience with barcode scanners and/or dimensional scanners is highly preferred, specifically with Mettler Toledo, Cognex and Cubiscan.
• Familiarity with ServiceNow or similar IT service management tools for tracking and managing service requests.
• Technical Skills:
• Strong troubleshooting skills, particularly with hardware devices such as barcode scanners, dimensional scanners, and other IT equipment.
• Basic knowledge of networking and system integration is a plus.
• Ability to work with and manage both hardware and software-based systems.
• Other Skills & Abilities:
• Excellent communication skills with the ability to develop rapport and build strong working relationships across teams.
• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities.
• Self-motivated, proactive, and able to work independently.
• Ability to handle emergency situations and work under pressure to meet SLA requirements.
• Willingness to travel to Sort Center sites, as required.
  

Work Environment:

• This position requires both office-based work and on-site visits to various Sort Centers and branches, which may involve light physical activity such as lifting and moving equipment.
• Travel is required up to 30% of the time, with occasional overnight stays.
• Lifting and moving material up to 40 pounds or more.
• Bending, lifting, stretching and reaching both below the waist and above the head.
• Frequent walking in the facilities that can be over a quarter mile in length
• Ascending and descending ladders, stairs, and gangways.
  
  

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

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