IT Support Technician

Pay Range – $20-$22 per hr.

Work Schedule – 7am-3:30pm and 4pm-12:30am M-F

Openings (2) – 1st and 2nd shift

Summary

The IT Support Technician plays a vital role in assisting end users with technical issues and maintaining the company's network infrastructure, software, hardware, computer systems, and electronic equipment. The ideal candidate should possess strong customer service skills, a solid understanding of IT systems, and the capability to troubleshoot common software and hardware problems, including network devices. They should also be adept at installing and upgrading hardware and software in compliance with the company's IT infrastructure and security guidelines. Duties and responsibilities include, but are not limited to:

• Diagnose and resolve basic technical issues related to computer systems, software applications, and hardware for end-users. Install and configure computer hardware, software, network, printers and scanners.
• Log all support requests into the help desk system, ensuring accurate and detailed documentation of issues and resolutions.
• Assist with the setup, configuration, and maintenance of user accounts, software, and hardware, including password resets and account unlocks. The ideal candidate should have knowledge of administrative tasks and group policies.
• Provide guidance and instructions to users on software use, system functionalities, and basic troubleshooting steps.
• Recognize when an issue needs to be escalated to a higher tier support team or to specialized IT staff, ensuring clear communication of the problem.
• Maintain a high level of customer satisfaction through professional and courteous communication, ensuring users feel supported and valued.

Requirements: 

The IT Support Technician / Shop Floor Support position requires a combination of technical know-how and interpersonal skills. Candidates should have an educational background or equivalent experience in IT-related fields, along with practical experience in technical support roles. Essential is the ability to communicate effectively, solve problems, and adapt to new technologies. The ideal candidate will also demonstrate patience, empathy, and excellent time management to manage multiple tasks while maintaining high customer satisfaction.

Technical Skills:

Basic understanding of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), Microsoft Office Suite, and common software applications.

Knowledge of help desk software, ticketing systems, and remote desktop applications.

Education:

• High school diploma, GED, or an associate’s degree from an accredited institution
• 2 years of relevant experience.
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.