Host/Hostess

Job Summary:

The Host / Hostess oversees Front of House operations and assists customers such as responding to inquiries, resolving issues or concerns. The Host / Hostess has the primary objective of driving the vision for company and customer standards. The Host / Hostess is accountable for shaping and delivering the business’s production in order to drive the overall performance of the department. The Host / Hostess balances company and customer demands with delivery and execution. The Host / Hostess ensures that our products and services meet all necessary requirements before they reach the consumer. The Host / Hostess oversees cost effectiveness, productivity, and the provision of company and customer demands that nurture continuous improvement. The Host / Hostess is responsible for implementing quality assurance principles and practices throughout the company. As a Host / Hostess you will be responsible for greeting and seating all customers to maximize dining room space and waitstaff effectiveness. Use electronic reservation system to track customers reservations. Additionally, responsible for maintaining the Host / Hostess station with a clean appearance and assist in replenishing menus, mints and business cards are kept up in addition to paper in the bathrooms. Ability to answer a multi-line office telephone and have a keen attention to detail to track guest reservations. Excellent customer service skills with a friendly and outgoing personality. Seats guests and manages the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed. Receives payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders.

Supervisory Responsibilities:

• Oversees the daily workflow of the department.
• Establishes and oversees the adoption of the support department’s vision, goals and objectives at all levels.
• Monitor and resolve issues.
• Direct workload distribution.
• Managing both internal and external relationships on behalf of the department.
• Communicate effectively with staff, volunteers, supervisors, and senior management.
• Communicate job expectations.
• Identify, acknowledge, motivate, and lead by example for employees.

Duties/Responsibilities:

• Answer the phone and input customer reservations into the computer
• Make daily calls to customers to confirm their upcoming reservations
• Greet incoming and departing Guests warmly with a genuine smile and eye contact
• Escort them to assigned dining area; present menus; announce waiter's name
• Seat customers according to the established plan that ensures all waitstaff gets filled tables
• Keep front desk and waiting area clean
• Ensure takeout menus, mints and cards remain stocked
• Refill paper products in bathrooms, as needed
• Help waitstaff by getting water for customers, as needed
• Seating guests and managing reservations.
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Manage the flow of Guests into the Dining and Bar areas
• Provide accurate wait times to incoming Guests if appropriate
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• A team player with a positive attitude
• Quick and flexible learner
• Attention to detail
• Communication and collaboration skills
• Manage direct reports.
• Organize and review weekly progress.
• Flexibility and willingness to adapt to changes. 
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Contributes to long- and short-form integration proposals and topline concepts.
• Oversee operational software and operations.
• Support the team on all integrations and proposals.
• Planning, designing, and executing projects.
• Strong attention to detail and problem-solving ability.
• Implement quality assurance standards and provide accurate feedback.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Enforce health and safety precautions.
• Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.

Required Skills/Abilities:

• Knowledge of performance evaluation and budgeting concepts.
• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.
• Ability to frequently lift, move and/or push up to 50 pounds without assistance.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
• Constant standing and bending.
• Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment

Education and Experience:

• High school diploma or equivalent, required.
• At least two years related experience required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

Language Skills:

Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports.  Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.

Reasoning Ability and Computer Skills: 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to efficiently use inventory, ordering & computer systems or applications and Microsoft Office programs.

Benefits:

• A friendly, fun, positive work environment
• Paid time off
• Medical, Dental, & Vision plan options available for part time and full time Team Members
• Holiday Premium: hourly employees who work on an observed holiday will be paid 1.5x their hourly wage
• 401k, company matched contribution

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and warehouse environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization:

United States Citizen or Alien Authorized to work in the United States.

EEO statement:

Sandfish Palm Springs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sandfish Palm Springs makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Location

Sandfish Palm Springs (PS)

Department

FOH

Employment Type

CA Part-Time

Minimum Experience

Mid-level

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