What are the responsibilities and job description for the Operations Specialist, Global Network Operations Center position at Onward Search?
Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Operations Specialist, Global Network Operations Center for a leading video game company. A globally renowned gaming leader that combines cutting-edge innovation with a collaborative, inclusive culture, empowering creators to shape iconic, immersive gaming experiences.
You’ll join the Network operation team to ensure global service reliability through proactive monitoring, incident response, and process improvement. This is a 7-12 month of contract opportunity. The role is a fully Remote.
Application deadline date 1 / 30 / 2025.
Operations Specialist, Global Network Operations Center Responsibilities :
Employing your systems / network / cloud knowledge as a first responder to triage problems and improve accuracy of detection
Driving player and user impacting issues to resolution
Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected
Processing routine requests for access, ACL, network, and systems maintenance
Adjusting alert triggers to reduce false positive alerts
Managing engagement, documentation, and stakeholder communications during critical service outages
Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures
Building positive and collaborative relationships across the company
Love to solve novel and exciting problems
Are inspired to make everyone's job easier by improving workflows
Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident
Strive to be better, smarter, and faster every day
Enjoy trying innovative technologies to improve our processes and outcomes
Understand and accept the value of older technologies that serve our business needs
Like to collaborate with others to solve problems, share knowledge, and provide feedback
Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis
Relish working with partners across all levels of the company to solve complex challenges and emergent issues
Help your peers succeed
Operations Specialist, Global Network Operations Center Requirements :
Linux (bash, debugging, tuning)
Networking (triaging, packet loss, routing, ACLs)
Monitoring (Prometheus, Grafana, Elasticsearch, Kibana, Datadog, Cloudwatch, GCP Operations, LogicMonitor)
Alert Correlation Platforms (BigPanda, ScienceLogic, Tivoli / Netcool)
Cloud Services and Architecture (AWS, GCP, OpenStack)
Service Operations Framework / Workflows (ITIL, Incident / Problem / Event / Change Management, DMAIC)
Logging (Splunk, SysLog, ELK Stack, Linux Journal, grep)
Source Control (GitHub Enterprise, Perforce, SVN) CI / CD (Jenkins, Argo, Spinnaker)
Configuration Management (Puppet, Hiera, Terraform, Terragrunt, Ansible, Consul)
Container Computing (Docker, Kubernetes, Service Mesh)
Proxies and Load Balancing (Nginx, HAProxy, Envoy)
Perks & Benefits :
Medical, Dental, and Vision Insurance
Life Insurance
401k Program
Commuter Benefit
eLearning
Education Reimbursement
Ongoing Training & Development
To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.
To learn more about this Operations Specialist, Global Network Operations Center opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.
Salary : $36 - $40
