Demo

UI/UX Designer / Conversational Designer [77300]

Onward Search
Boston, MA Contractor
POSTED ON 2/1/2025
AVAILABLE BEFORE 3/1/2025

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a UI/UX Designer III / Conversational Designer for a Large Financial company. This User Experience (UX) Designer be specific to the subject matter area of Conversational Design (CxD).


This is a W2, Fully Remote Opportunity slated for 6 months.

Application Deadline Feb 5th, 2025.


Responsibilities:

• Creating and optimizing the dialogue flows for company's digital assistants, chatbots, phone and voice systems

• Creating and optimizing the dialogue flows for emerging technologies such as wearables, home assistants, and other means of interacting with conversational AI

• Crafting strategy and best practices for all conversational experiences shared across the company

• Researching, analyzing, and executing strategies and tactics to increase performance of conversational experiences end-to-end for the customer

• Performing competitive analysis, monitoring competitive activity and reacting to trends in conversational AI, multi-modal design, omni-channel service orchestration, proactive service design, and dynamic methods of engaging a brand for help, chat, search, and support

• Enabling the overall roadmap by establishing conversational component design inventory with effective use guidelines for those newer to conversation design

• Analyzing conversational AI intent performance and delivering insights for next steps that solve for missed utterances, remove high friction user experiences (UX), or better serve clients needs

• Partnering with digital, technology, design, line of business, and contact center internal groups to drive performance around intent-driven-design and intent based outcomes


Requirements:

  • Be a conversation design expert with case studies to show your experience.
  • Show experience having developing and/or contributing to a differentiated, world class, digital and virtual customer service experience through the effective use of conversation design best practices.
  • Show driving the strategy of chatbots, voicebots, and other conversational AI client experiences at large brands.
  • Show effective and empathetic uses of natural language understanding (NLU) and context aware dialogue flows will increase innovation in the digital client experience applications in Online, mobile apps, and websites,
  • Understand how to supporting plans to reduce cost-to-serve in the contact centers.


Perks & Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.


To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Salary : $80 - $90

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a UI/UX Designer / Conversational Designer [77300]?

Sign up to receive alerts about other jobs on the UI/UX Designer / Conversational Designer [77300] career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$85,601 - $106,262
Income Estimation: 
$108,390 - $134,886
Income Estimation: 
$69,893 - $86,144
Income Estimation: 
$85,601 - $106,262
Income Estimation: 
$85,601 - $106,262
Income Estimation: 
$108,390 - $134,886
Income Estimation: 
$108,390 - $134,886
Income Estimation: 
$135,646 - $165,982
Income Estimation: 
$135,646 - $165,982
Income Estimation: 
$167,603 - $206,227
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Onward Search

Onward Search
Hired Organization Address Remote in Alaska, AK Full Time
Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nat...
Onward Search
Hired Organization Address Richmond, VA Full Time
Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nat...
Onward Search
Hired Organization Address Lake, IL Contractor
Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nat...
Onward Search
Hired Organization Address Mc Lean, VA Full Time
Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nat...

Not the job you're looking for? Here are some other UI/UX Designer / Conversational Designer [77300] jobs in the Boston, MA area that may be a better fit.

UI/UX Designer

Code Metal, Boston, MA

UI/UX Designer

Flexcompute Inc., Boston, MA

AI Assistant is available now!

Feel free to start your new journey!