What are the responsibilities and job description for the Business Operations (Process Improvement) Specialist position at Onyx CenterSource?
Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients' business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they're owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.
As a worldwide team with 20 nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we're committed to making a positive impact in our communities and the world.
Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.
Overview
The Business Operations Analyst plays a key role in reviewing, overseeing and continuously improving our Support Operations, Client Management and Revenue Optimization processes for meetings and events to ensure they are efficient, effective, and aligned with our business goals.
Location
Scope
Global
Education
Minimum required : Bachelor's degree or equivalent experience.
Span of Control :
Reports to : Director of Operations M&E
Oversight : This position has no direct reports
Roles / Responsibilities
Process Ownership
- Take ownership of business processes and understand end-to-end processes and ensure alignment with organizational objectives.
- Identify, design, document, maintain, and continually improve business processes to enhance efficiency and effectiveness via documentation of business processes, including procedures, workflows, job aids, and playbooks.
- Collaborate with key stakeholders across departments to understand needs and requirements.
- Work closely with cross-functional teams to ensure seamless integration of processes and stay informed about technological advancements that could impact or improve business processes.
- Foster a culture of continuous improvement within the organization, by proactively seeking feedback and identifying opportunities for innovation.
- Develop and facilitate training for employees regarding changes in processes / change management.
Compliance and Risk Management
Analytics
Qualifications
Minimum required :
Preferred :
Organizational Interlocks
The role will interface with different stakeholders, specifically within Client Service and Technology / Product
Physical Demands / Travel Required
Work associated with this position is sedentary in nature and performed indoors at a desk both in an office setting and remotely.
Travel for this position is less than 10%.
This position is hybrid, around 50% in office and 50% remote.
