What are the responsibilities and job description for the Graphic Designer/Marketing position at Onyx Golf?
Reply to brand engagement-related social media consumer posts on behalf of client partner, adhering to client-specific social media playbook and guidelines including engagement protocol, voice/tone, and critical issue procedures, during designated support business hours. Maintain a consistently high standard of brand responses as well as productivity in the day-to-day of the role. Create seasonal marketing campaigns for email rollout and report finished product to CEO. Support and expand proactive social listening to: Find opportunities to create more personalized, near real-time customer- influenced engagement replies and content. Pinpoint emerging customer trends in real-time to elevate as wider call-to-action / user-generated brand engagement opportunities. Flagging potentially relevant trending hashtags, social, and/or cultural moments for engagement and/or content creation encouragement. Proactively recommend new content or effective brand engagement solutions, based on observations, trends, and information gathered from results of digital engagements and additional community insights. Ensure escalations are processed correctly and in a timely manner using the appropriate and necessary tools and processes. Provide accurate and relevant feedback on internal processes and tools to CEO.
Job Requirements
Fluent in reading, writing, and speaking English. Excellent grasp of grammar, punctuation, and spelling nuances of the English language. Excellent written and verbal communication skills, comprehension skills and thorough attention to detail. 1-3 years of experience leading social communities for brands or organizations preferred, online user-to-user support, community management social media, or marketing communications. High-level understanding of digital channels, including similarities and differences between social media networks, messaging apps, web-based chat, community forums, consumer review sites, self- service content, and e-mail. Understand the difference between as well as using social media on behalf of a company as opposed to personal use. Previous experience with social media, or other related technology platforms highly desirable. 1-3 years experience working in social media or a related industry also preferred. Ability to quickly adopt and retain high-level knowledge and expertise on client’s products and services. Strong organizational and time management skills. True ownership mentality with resilience and resolve to follow-through. High school diploma required.
Job Types: Full-time, Part-time
Pay: $16.50 - $20.00 per hour
Expected hours: 20 – 35 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
Salary : $17 - $20
