What are the responsibilities and job description for the Customer Service Representative position at Onyx Pest Management?
About Us:
Onyx Pest Management is a small, family-owned business based in the Orange County area. We’re proud to offer a warm and supportive work environment while delivering exceptional pest management services to our community. Our company is growing rapidly, and this position offers plenty of opportunities for career advancement while maintaining a close-knit, family-oriented culture. Join us and be a part of our exciting journey!
Position Overview:
We are seeking a motivated and detail-oriented Customer Service Representative to be the first point of contact for our valued customers. This fully remote position is perfect for someone who excels in communication, organization, and delivering outstanding customer service.
Key Responsibilities:
- Answer inbound phone calls and assist customers with their inquiries.
- Respond to customer emails in a timely and professional manner.
- Schedule and reschedule customer appointments efficiently.
- Update customer billing information and handle payment processing.
- Maintain accurate and organized customer records.
- Perform general office duties as needed to support the team.
Qualifications:
- Proven experience in customer service or a similar role (remote experience is a plus).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computers and customer relationship management (CRM) software.
- Self-motivated with the ability to work independently.
- High-speed internet connection and a quiet, distraction-free workspace.
What We Offer:
- Competitive pay.
- Flexible work schedule.
- Opportunity to grow within a reputable company.
- Supportive team culture and virtual onboarding.
- Work-from-home convenience.
- Health Benefits
- Employee Discount
- Refferal Program
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- On-the-job training
- Professional development assistance
- Referral program
- Work from home
Shift:
- 8 hour shift
- Day shift
Location:
- Orange County, CA (Required)
Work Location: Remote
Salary : $22 - $28