Client Services Director

As the Client Services Director, you will be the cornerstone of our client engagement, overseeing the client experience across all touch points, ensuring agent productivity, and fostering long-term client relationships. You will work closely with our agents to monitor goal progress, coordinate client services, manage transactions, and maintain our company’s high standards for customer care. Your role will ensure that we not only meet but exceed client expectations, building lasting relationships and turning clients into raving fans. Candidates should be quick problem solvers, extremely organized, and have some experience in a relevant field. If you think you’d be a great fit, apply today!

$45,000 - $60,000 yearly

• Ensure clients receive a revolutionary experience that exceeds expectations.
• Manage the entire listing and transaction process from start to finish, ensuring everything runs smoothly.
• Develop long-term relationships with clients, ensuring they become loyal advocates for the business.
• Handle client communications throughout the transaction, ensuring they feel informed, valued, and supported.
• Coordinate all aspects of the listing process, including pre-listing preparation, market activity, marketing, inspections, and escrow.
• Develop and execute marketing initiatives, including online and print materials, social media content, and promotional efforts.
• Create and manage client events that foster relationships and generate future business.
• Coordinate open houses, showings, inspections, and property profiles, ensuring a smooth and professional process.
• Assist with running errand
• Assist agents in achieving business goals and growth by providing operational and administrative support.
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• Strong organizational skills with the ability to handle multiple priorities and tasks simultaneously.
• Strong interpersonal skills and time management skills
• Excellent written and verbal communication skills.
• Experience with marketing and social media and events.
• 3 years of experience in as an administrative assistant, client services, or operations management, preferably in a real estate environment.
• Prior experience in real estate is a bonus
• Proficient with IOS/Mac operating systems

Onyx Real Estate is a premier boutique real estate company providing a revolutionary experience turning clients dreams a reality by providing sound unbiased advice to maximize the value with their real estate investments and making a difference in their lives of those we serve and our community. With over 700 families served and $600,000,000 in real estate sold we, known for our high standards of client care, unparalleled market expertise, and commitment to excellence.