What are the responsibilities and job description for the Mobile Network Field Technician position at Ookla?
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
RootMetrics, an Ookla company, is driven by one fundamental goal: to provide insights that help improve the end-user mobile experience. Everything we do is designed to advance that goal and accurately show how consumers experience mobile performance. We provide our information free to the public and offer deeper cuts of our data to the mobile industry so that they can make improvements that benefit the consumer's daily mobile life. We've changed the game and set a new standard for mobile performance measurement, but we're not new to the technology space. As part of the IHS Markit family of integrated, global solutions, RootMetrics brings a management team with deep expertise in technology, mobile, data systems, and brand marketing.
Job Summary
We are seeking a driver/data collector, responsible for performing an automated test strategy. Responsibilities include traveling to cities throughout the U.S. to conduct extensive drive and indoor/outdoor walking tests in order to measure the quality of service provided by cellular carriers. A startup mentality is critical for success in this position: a passionate can-do attitude is required as are good communication skills, with a work style that is collaborative.
If you have a U.S. driver's license, a good driving record, an independent and hard-working spirit and are willing to travel domestically, then we'd love to hear from you.
Expectations for Success
- Following GPS-provided driving directions, drives 8-12 hours a day for up to 21 consecutive days with possible extension
- Maintain inventory and maintenance of assigned equipment
- Accurate recording of daily tasks, activities and anomalies
- Booking of transportation and lodging as it is related to individual assignments
- Configures mobile phones and prepares mobile phone kits for data collection
- Performs other duties as required
Required Education & Experience
- High School diploma
- Minimum of 7 years of safe automotive driving experience in the U.S.
- Experience with Microsoft Office and associated software applications
- Well versed in the use of smart phones and mobile phone technology
Required Knowledge, Skills & Abilities
- Must be 25 or older (for rental car purposes) with a valid U.S. driver's license
- Must pass background check and drug screen
- Good communications skills, both verbal and written
- Good skills with Microsoft Excel, Word and Outlook
- Working knowledge of the Android OS
- Good driving record for past 7 years; Department of Motor Vehicles report will be required
- Dependable, trustworthy, organized and efficient
- High principles for quality, accuracy and attention to detail
- Maintains professional conduct at all times while representing the company, whether internally, with vendors, or to the general public
- Ability to carry cell phone equipment and walk for up to 10 hours per day
- Ability to lift 50 pounds
- Ability to travel domestically for up to 21 days at a time (with possible extension) by plane and vehicle
- Ability to travel on short notice
Benefits
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):
- 401(k) matching
- PTO
- Employee Stock Purchase Plan options
- Health/dental/vision insurance coverage
- Wellness benefits (Calm app, gym reimbursement, ERG groups, etc)
- Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more)
- Maven Fertility options
- Pregnancy support
- Pet insurance
- Enhanced parental leave
- Disability coverage
You will have the best hardware, software, and tools available for you to do your work, and we provide excellent flexibility for working remotely as time and responsibilities allow. To promote your success and growth we offer educational opportunities, and anti-racism and LGBTQIA resource libraries, team activities, and many more.
If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.]
Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
We want to ensure candidates have everything they need throughout our application and hiring process. If you have any individual needs related to disability or accessibility, we encourage you to contact recruiting@ookla.com and let us know how we can best accommodate you.
