Vice President of Operations

Vice President of Operations

Overview: The Vice President of Operations at Oola Bowls is a leadership role responsible for the overall success and operational excellence of all corporate owned locations. This position serves as the bridge between the executive team and store level execution, ensuring consistency of brand standards, strong financial performance, and remarkable customer experiences.

Corporate locations will serve as testing grounds for new processes, procedures, and innovations, and the VP will also play a crucial role in shaping franchise best practices and franchisee training programs.

At Oola Bowls, you’ll join a dynamic organization committed to serving premium functional foods, outstanding service, and continuous growth. As Vice President of Operations, you'll play a crucial role in shaping our development, buildingfuture leaders, and driving operational excellence across all locations.​

Key Responsibilities:

Leadership:

· Provide strategic leadership and direction to General Managers (GMs) across all corporate-owned locations.

· Recruit, train, mentor, and evaluate a high-performing operations management team.

· Provide a

· Foster a culture rooted in Oola Bowls’ core values: Humility, Kindness, Resilience, Balance, and Community.

· Develop future leaders and operators by providing clear career pathways, and creating development programs that build a pipeline of capable leaders for future locations.

Operational Excellence:

· Oversee daily operations of all corporate locations, ensuring compliance with systems and processes.

· Develop, implement, and refine operational systems to improve efficiency, customer satisfaction, and profitability.

· Use corporate stores to pilot new initiatives, analyze outcomes, and integrate successful strategies into the broader system.

Hospitality:

· Champion customer service excellence by developing and implementing hospitality-driven initiatives inspired by industry leaders.

· Establish and enforce customer experience standards, regularly assessing performance and driving continuous improvement.

Financial Management:

· Autonomously review, interpret, and act on financial statements and key performance indicators (KPIs).

· Monitor profitability, labor management, revenue growth, and cost control across all corporate locations.

· Identify trends, make data-driven decisions, and proactively implement changes to meet financial goals.

Franchise Support:

· Collaborate closely with franchise operations to establish and document best practices.

· Assist in the development and delivery of comprehensive franchisee training programs, incorporating operational excellence and customer experience standards.

· Act as a liaison between corporate operations and franchise partners, ensuring consistent execution of best practices system-wide.

Qualifications:

· Proven experience managing operations across multiple quick-service or retail locations (minimum 5 locations).

· Strong financial acumen with the ability to interpret financial statements, set budgets, and manage profitability.

· Demonstrated capability in implementing and enhancing customer service and hospitality initiatives.

· Entrepreneurial mindset with exceptional leadership, communication, and team-building skills.

· Ability to thrive in a dynamic environment, autonomously prioritize tasks, and drive strategic initiatives.

Compensation & Benefits:

· Competitive, appropriate salary, based on experience and performance.

· Incentive-based bonus tied to performance metrics and company profitability.

· Comprehensive benefits package including vacation, sick leave, health and dental insurance.

· Flexible working environment that values balance and employee well-being.

Requirements:

• Minimum of 5 years of experience managing operations across multiple quick-service or retail locations.​
• Proven financial acumen with the ability to analyze and act upon financial statements.​
• Exceptional interpersonal, communication, and organizational skills.​
• Demonstrated adaptability in a fast-paced, dynamic environment.​

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.​
• Experience in strategic planning and execution.​
• Proven track record in leadership development and talent management.​

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $90,000