What are the responsibilities and job description for the Manager, Billing Operations and Collections position at Ooma?
Manager, Accounts Receivable
About the Role:
We are seeking a Manager, Accounts Receivable to lead and optimize our order to cash billing processes, ensuring accuracy, efficiency, and compliance with company policies. This role is pivotal in driving seamless operations across sales order management, invoicing, collections, and customer interactions while enhancing operational scale and effectiveness.
The ideal candidate is a detail-oriented and strategic professional with a strong background in billing operations, collections, procedural development, and team management. This role demands a hands-on and proactive leader who can balance high-volume activities with a commitment to efficiency and customer satisfaction.
What You’ll Do:
- Manage the end-to-end billing process, including invoicing, credit, collections, cash applications and perform collections for major customers, and design, build, and launch new processes and systems.
- Develop and coach our Collections team members, including both internal and outsourced resources, and hire future team members.
- Design, implement, and enforce robust billing and collection procedures and policies to ensure consistency, accuracy, and compliance for all business lines.
- Continuously evaluate and streamline processes to maximize efficiency and scalability.
- Supervise the application of incoming payments, ensuring proper allocation to customer accounts or outstanding invoices.
- Maintain accurate records and resolve discrepancies promptly.
- Lead and mentor a team of billing and collections specialists, fostering a culture of excellence and accountability.
- Collaborate with cross-functional teams, including finance, sales, and customer service, to resolve billing-related issues and improve workflows.
- Create and monitor key performance metrics and provide regular reports on billing, collections, and payment application activities to management.
- Ensure compliance with relevant laws, regulations, and company policies.
Experience We’re Looking For:
- 8 years of experience in billing operations, collections, or related roles, with at least 2 years in a managerial capacity.
- Must have experience in basic accounting, account reconciliations and related month-end close responsibilities.
- Proven experience in developing and implementing billing and collection policies and procedures.
- Solid experience with NetSuite and Excel.
- Strong analytical and problem-solving skills.
- Excellent leadership and team management abilities.
- Exceptional organizational and communication skills.
- Experience in scaling billing operations for high-growth environments.
- Familiarity with industry best practices in billing and collections.
- Knowledge of compliance regulations related to invoicing and collections.
- Bachelor’s degree in finance, accounting, business administration, or a related field.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
- Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- Commuter benefits
- 401k & employer match
- Employee Stock Purchase Plan (ESPP)
- Paid time off, sick days, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel assistance services and Identity theft and will preparation services
#LI-OP1
