Project Manager II

Responsibilities

Are you ready to take your career to the next level and help lead a cutting-edge company into a bright future? We are looking for a project manager to work closely with Operations, UX Research, Legal, and Developers to maintain our Review process operating model. Job Responsibilities:

• Work closely with the Global Research Operations team to support internal review processes for Research.
• Manage the pool of reviewers, including scheduling, communication, and support.
• Triaged tooling bugs and provided prompt support and communication to affected review flows in tooling.
• Manage and coordinate training documents and materials.
• Provide support for research review processes.
• Coordinate with multiple cross-functional partners to drive reactive support solutions.
• Provide accurate, time-sensitive, and effective assistance to researchers.
• Manage communications for ongoing support items, system bugs, and solutions.
• Handle escalation requests for projects with tight turnaround times.
• Reassign reviews, manage survey flows, and approve special use-case surveys.
  
  

Minimum Qualifications:

• BA/BS Degree.
• 3 years of project/program management experience.
• Excellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment.
• Strong interpersonal, collaboration, and communication skills.
• Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner.
• Experience understanding user needs, gathering requirements, and proposing solutions.
• Familiarity with building and maintaining process documentation.
  
  

Preferred Education/Experience:

• 1 years of technical support experience.
• Prior experience working with User Experience Research or Design Operations.
• Experience with foundational data analytics and reporting, ability to pull and sort data and consolidate information from dashboards.
  
  

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including but not limited to location, relevant education, qualifications, experience, technical skills, and business needs.
  
  

Additional Responsibilities:

• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.
  
  

About us: OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.