Zendesk Consultant

Job Description

Contract Zendesk Specialist

We are seeking a skilled Zendesk Specialist to join our team on a contract basis. The ideal candidate will have strong expertise in configuring, managing, and optimizing Zendesk to enhance customer support operations.

Key Responsibilities

• Configure and customize Zendesk to align with business needs.
• Manage ticket workflows, automations, and reporting.
• Troubleshoot and resolve Zendesk-related issues.
• Optimize the platform for efficiency and scalability.
• Provide training and support to team members on Zendesk functionality.
  
  

Preferred Skills

• Proven experience with Zendesk administration.
• Knowledge of customer support processes and best practices.
• Ability to analyze and improve ticketing workflows.
• Excellent problem-solving and communication skills.
  
  

This is a contract role with potential for extension based on project needs.

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**