What are the responsibilities and job description for the Front Office Manager position at Opal Sands Resort?
Front Office Manager Job Description:
We are looking to add a Front Office Manager to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore takes great pride in selecting individuals that help us to achieve our resort's mission.
The Front Office Manager will provide leadership, consistency, and spectacular Guest Service to our Guests. The Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office Department.
The major areas of responsibility/management include:
Front Desk, AYS, Bell Stand, Concierge.
Responsibilities of the Front Office Manager:
- Lead, inspire, and motivate a team of front desk agents, bell staff, AYS.
- Maintain exceptional service standards to ensure the highest level of guest satisfaction.
- Manage check-in/check-out procedures, reservations, and room assignments.
- Collaborate effectively with other hotel departments to promptly address guest needs and concerns.
- Train and develop front office staff to consistently deliver exceptional service and uphold our Opal brand standards.
- Implement effective front office procedures and policies.
- Monitor guest feedback and proactively address any issues.
- Handle escalated guest concerns with professionalism and a commitment to resolution.
- Manage and maintain the property's front office budget.
- Conduct regular staff meetings to communicate goals, expectations, and provide performance feedback.
Desired Qualifications:
- Strong aptitude for attaining Guest Satisfaction
- Ability to manage multiple tasks quickly and efficiently while taking ownership of actions
- Previous experience in a Guest Service management role, preferably in a resort setting
- Previous experience in resort Front Office Management
- Experience in Opera a plus
- Flexibility to work varying schedules, including weekends and Holidays
Benefits for the Front Office Manager:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
