Dual Property Banquet Manager

We are looking at add a Dual Property Banquet Manager to our team! This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The Dual Property Banquet Manager is a senior leadership role responsible for overseeing the full spectrum of banquet operations across two properties with a total of 106,000 sq ft of flexible indoor and outdoor event space. This position requires a highly organized individual with a deep understanding of event management, operational planning, staff supervision, and client relations. The Banquet Manager will ensure the seamless execution of a variety of events, including weddings, corporate meetings, social gatherings, and special occasions. With a strong emphasis on both hands-on leadership and strategic planning, the Banquet Manager must ensure that all events are executed flawlessly while maintaining high service standards and guest satisfaction. This role requires a combination of operational expertise, attention to detail, effective communication skills, and a passion for creating exceptional guest experiences.

Key Responsibilities:

• Oversee, lead, and motivate a team of Assistant Managers, Captains, Banquet Servers, Banquet Bartenders, Banquet Set-up and support staff, while fostering a culture of teamwork, accountability, and genuine customer service.

• Responsible for staff payroll and management of time-cards

• Plan and create staff schedules in advance to ensure adequate coverage for all events, securing the necessary associates to meet operational needs.

• Work closely with the Catering & Event Manager team to discuss event needs prior to group arrival and ensure the seamless transition from booking to event execution, meeting all client specifications

• Review BEO’s daily, update BEO book with revised, pop ups and change log entries, ensuring all client expectations, requests, and special instructions are accurately reflected and communicated to the operational teams.

• Serve as the main point of contact for on-site clients, collaborating with them to execute all aspects of their event needs.

• Coordinate with external vendors (florists, musicians, rental companies, etc.) to ensure all necessary services are provided as contacted.

• Manage the day-to-day operations of the banquet department, ensuring events run efficiently and smoothly, from setup through tear down.

• Oversee the execution of all banquets and events, ensuring that staffing, logistics, and resources are aligned with event requirements and timelines.

• Ensure that all banquet setups and event spaces meet brand standards, cleanliness, and safety regulations, including compliance with fire codes and health department guidelines.

• Lead by example by maintaining a hands-on presence during events, being able to step in to support staff in any role when necessary.

• Maintain a high standard of food quality and presentation, working closely with the Banquet Chef and Culinary team to deliver memorable dining experiences.

• Manage the operational flow of service, ensuring the timely delivery of food and beverages, appropriate staffing, and exceptional guest service during events.

• Address client concerns promptly and professionally during events, providing solutions and resolving issues quickly to minimize disruption. Maintain composure and follow up to ensure client satisfaction.

• Maintain up-to-date knowledge of the latest industry trends and technologies, implementing new solutions where applicable to improve efficiency and guest satisfaction.

• Conduct regular inventories of china, glass, silver, and equipment, maintaining proper stock levels to ensure adequate supplies for upcoming events.

• Maintain a clean and organized work space

• Skills, Competencies & Personal Attributes:

• Strong leadership, organizational, and interpersonal skills.
• Excellent verbal and written communication abilities, with the ability to interact effectively with clients, team members, and other departments.
• Comprehensive understanding of event logistics, catering operations, and hospitality industry standards.
• Advanced problem-solving and decision-making skills, particularly under pressure.
• Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment.
• Personal Attributes:
• Detail-oriented with a keen eye for service excellence and guest satisfaction.
• Energetic, enthusiastic, with a passion for hospitality, and delivering unforgettable experiences.
• Professional and polished appearance, representing the company’s image and brand.
• Flexibility to work weekends, holidays, early mornings, late evenings and some extended hours as required by the event schedule.

Physical Requirements:

• Ability to stand, walk, and move for long periods during events and functions.

• Ability to lift up to 50 pounds, including moving furniture, equipment, or supplies.

• Ability to perform tasks such as bending, reaching, and lifting when setting up for events.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• Employer Provided Uniforms
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.