What are the responsibilities and job description for the Hospitality Operations Manager position at Opal Sol?
Opal Sol's Housekeeping Supervisor Role
This position offers a unique opportunity to contribute to the success of our organization by providing exceptional housekeeping services.
Key Responsibilities:
- Directly supervise housekeeping staff to ensure efficient task completion.
- Coordinate laundry staff duties, ensuring timely completion.
- Oversee supply room management, procuring necessary materials as required.
- Resolve guest complaints related to housekeeping services in a professional manner.
- Maintain clean and safe rooms for guests, adhering to high standards.
- Ensure common areas are well-maintained and free from hazards.
- Plan and organize daily staff activities and hold regular meetings with housekeeping personnel.
- Provide assistance to guests with inquiries and basic requests.
- Promote exceptional customer service and maintain a professional demeanor at all times.
- Train new housekeepers and support staff members.
- Collaborate with Opal Sol officials to discuss progress reports and address concerns.
Requirements:
- High School Diploma or equivalent is preferred but not mandatory.
- Previous experience in housekeeping supervision is essential.
- Excellent interpersonal skills, including conflict resolution and active listening.
- Strong written and verbal communication abilities.
- Effective time management and organizational skills.
- Patience and good listening skills.
Benefits Package:
- Comprehensive health insurance package.
- Dental insurance coverage.
- Vision insurance benefits.
- Life insurance protection.
- 401(k) retirement savings plan.
- Free associate parking.
- Free meal provided for every shift worked.
- Employer-provided uniforms.
- 25% discount on Resort Outlets purchases.
- Hotel discounts available through OPL.
- Friends and Family Discount.
