What are the responsibilities and job description for the Retail Boutique Associate position at Opal Sol?
We are seeking a dynamic, customer-focused Retail Boutique Associate to join our team. The ideal candidate will be passionate about fashion and delivering an exceptional shopping experience to our customers. As a Boutique Associate, you will be responsible for providing high-level customer service, driving sales, maintaining store presentation, and fostering a warm and inviting environment for every client.
Key Responsibilities:
1. Customer Service:
o Greet customers warmly upon entry and provide personalized shopping assistance.
o Respond to customer inquiries regarding product features, availability, and store promotions.
o Offer styling advice, product recommendations, and size guidance to ensure customer satisfaction.
o Resolve customer concerns or complaints professionally and promptly, ensuring a positive resolution.
o Build strong, lasting relationships with customers, encouraging repeat visits and loyalty.
2. Sales & Performance:
o Drive store sales by achieving individual and team sales targets.
o Engage customers in upselling and cross-selling techniques to increase average transaction value.
o Actively promote and highlight store promotions, loyalty programs, and seasonal collections.
o Monitor and track personal sales performance, consistently working to meet or exceed goals.
o Maintain knowledge of current trends, bestsellers, and product offerings to provide relevant recommendations.
3. Store Presentation & Merchandising:
o Maintain a clean, organized, and visually appealing boutique environment that aligns with the store’s brand image.
o Assist with store merchandising, ensuring that displays are updated, products are well-stocked, and store shelves are neat.
o Ensure all products are properly labeled and tagged for easy identification.
o Assist with visual merchandising initiatives to create an inviting and on-brand atmosphere.
4. Hospitality & Brand Ambassadorship:
o Provide an elevated level of hospitality that reflects the boutique’s brand and values.
o Ensure each customer feels valued and attended to during their visit.
o Create a welcoming and warm atmosphere by offering refreshments, ensuring comfort, and making each shopping experience special.
o Uphold boutique’s core values by representing the brand with professionalism and enthusiasm.
5. Inventory & Stock Management:
o Assist with inventory checks, replenishment, and organization of stock in back-of-house areas.
o Help with receiving deliveries and ensuring product is properly placed on the sales floor.
o Track and report stock levels, identifying popular items and assisting with restocking as needed.
6. Team Collaboration:
o Work closely with team members and management to ensure smooth store operations.
o Collaborate to maintain a positive, inclusive, and supportive team environment.
o Participate in training and development programs to enhance product knowledge, sales techniques, and customer service skills.
Qualifications:
· Previous retail experience preferred, preferably in fashion or high-end retail environments.
· Strong communication skills and a passion for providing excellent customer service.
· Demonstrated ability to meet and exceed sales targets.
· Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.
· Friendly, approachable, and professional demeanor.
· Ability to work flexible hours, including weekends and holidays as required.
· A strong understanding of fashion trends and a passion for styling is a plus.
· High school diploma or equivalent required; college degree or relevant certification is a plus.
Physical Requirements:
· Ability to stand for long periods and move around the store.
· Ability to lift and move merchandise as needed (up to 25 lbs).
Benefits:
Competitive hourly wage and commission-based incentive
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
