What are the responsibilities and job description for the Customer Service Representative--Northern Illinois position at OPC Pest Services?
A-Action Pest Control, in partnership with OPC Pest Services is rapidly expanding and if you're looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round!
Now hiring for Customer Service Representatives at our Antioch, IL office. Starting wage $15-$17/hr as you begin your career with us!
We Offer…
- Pay range offered for this role is $31,200 to $42,000 annually;
- Comprehensive benefits package including low cost Anthem medical, dental, vision insurances, free $15,000 term life insurance policy and employer-provided short term disability policy;
- 401(k) plan with company match, Rollins employee stock purchase plan (ROL);
- Six paid holidays a year, and a generous PTO (paid time off) program--earn 15 days PTO your first year;
- Perkspot company discount program;
- Continuous training and education through our in-house training sessions as well as outside seminars;
- An energizing team of professionals to enjoy the workday;
…And serve as a key member of the branch team!
Our Core Values
Be a P.E.S.T.
Professional . . . Do your best to be the best
Ethical . . . Do the right thing
Selfless . . . Do more for others
Teamwork . . . Do it for you, me & our Team
Responsibilities
Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.
What You’ll Be Doing:
- Provide exceptional customer service and a quality experience to internal and external clients
- Prioritize, plan and complete daily tasks, special projects, and assignments
- Facilitate accounts receivable and collection efforts
- Manage administrative requests and tasks
- Provide proactive customer follow-up in a timely manner
- Deliver accurate service and promotional information
- Maintain accurate records utilizing customer service software applications
- Partner with management to manage expectations and meet deadlines
- Assist in scheduling of service routes
- Produce accurate and timely reports
- Ensure that work is complete and results are satisfactory
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy
What We’re Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.
Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this is the right career fit for you.
Qualifications
- High school degree or equivalent
- Must be 18 years of age
- Excellent phone etiquette and friendly, professional demeanor
- Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
- Knowledge of customer service principles and best practices
- Excellent written and verbal communication
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
- We require successful completion of background check and drug screen
Apply today to become a P.E.S.T. with A-Action and OPC!
OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.
Salary : $31,200 - $42,000
