What are the responsibilities and job description for the Customer Service Specialist position at OPC Pest Services?
OPC Pest Services, a leader in the Rollins Family of Brands, is seeking a motivated individual to work in our Northern Illinois Call Center. As an Outbound Sales and Customer Support Agent, you will be responsible for providing excellent customer service while promoting our comprehensive services.
We offer a competitive compensation package, including low-cost medical, dental, and vision insurance, as well as a 401(k) plan with a company match.
You will be trained on pest knowledge, emotional intelligence, marketing, and how to sell our services, which go beyond traditional pest control. Your role will involve contacting current customers, promoting ancillary services, and serving as a problem solver for both technicians and customers.
Key qualifications include being organized, enthusiastic, and able to relate well to people. You should also be a team player who prioritizes customer satisfaction.
Job Requirements:
- Contact current customers to set up quality assurance visits.
- Promote our ancillary services and schedule appointments by our Sales Team.
- Serve as a problem solver for both technicians and customers.
- Achieve sales goals by generating and closing sales leads.
- Answer inbound calls from existing customers regarding their service, billing, scheduling, etc.
