What are the responsibilities and job description for the Director of Transformation and Quality position at Open Door Health Services?
Open Door Health Services is hiring for a full-time, exempt Director of Transformation and Quality. This position reports to the Chief Clinical Officer/Vice President of Operations.
Picture this:
You’ve just wrapped up a meeting with providers who say, “That new EMR workflow? Game-changer—it cut my charting time in half.” Meanwhile, leadership is reviewing clean, quality data—seeing insights that help improve patient care. And the front desk? They’re flying through check-in with a system that works for them.
That’s the kind of impact you bring.
If you love the challenge of making EMRs smarter, turning messy data into meaningful action, and driving projects that improve both provider workflows and patient outcomes—this role is for you.
At Open Door Health Services, we’re looking for a Director of Transformation and Quality who can see the EMR as more than a system—it’s the key to better care, better data, and better decisions.
You’ll Thrive Here If:
- You believe EMRs should work for people—not slow them down. You love making systems cleaner, faster, and more intuitive for every end user.
- You love the “aha” moments. When a provider tells you, “This actually makes my job easier”—that’s your win.
- You’re the translator between data, tech, and people. Whether it’s EMR updates or quality reporting, you make it make sense for everyone.
- You turn data into action. Whether it’s UDS, HEDIS, or PCMH, you know how to make the numbers tell a story—and use that story to drive real change.
- You see the big picture and the small details. From cross-department workflows to a single data field that’s slowing things down, you find solutions that scale.
- You get energy from helping teams work smarter. When staff and providers see the impact of a change—and actually like it—you know you’re doing it right.
In This Role, You’ll:
- Lead transformation projects that improve workflows, technology use, and patient-centered care.
- Oversee quality reporting (UDS, HEDIS, PCMH) with a focus on accuracy, timeliness, and using data to drive care improvements.
- Translate complex data into clear insights that help leadership make data-driven decisions and help providers improve patient care.
- Optimize EMR systems, streamline processes, and make sure end-users actually love the changes.
- Constantly ask: “Is this making life easier for patients and staff?” If not, you fix it.
- Build bridges between leadership, providers, and staff—so improvements stick and everyone’s on board.
The Ideal Candidate:
- 3–5 years in healthcare operations, EMR optimization, or quality improvement
- Strong EMR experience (Athena, Azara preferred) and skills with data tools (SQL, Tableau, Power BI)
- Deep understanding of UDS, HEDIS, PCMH, and payer quality programs
- Proven success in turning data into actionable strategies that improve care and workflows
- Bonus: Certifications like CPHQ, PMP, or Lean Six Sigma
If you love leading change, driving results, and making a real impact—apply today!
Let’s transform healthcare together.
Love the Big Picture? Here are the details:
Responsibilities (Aligned with ODHS Mission, Vision, and Values)
Mission – Improve the Quality of Life of Others:
- Oversee key transformation projects that enhance service delivery, technology use, and workflow efficiency.
- Facilitate structured change management processes to ensure that system and process improvements are well-adopted.
- Lead data-driven decision-making by gathering insights from frontline users, patients, and quality data.
- Ensure accurate and timely quality reporting (UDS, HEDIS, PCMH) to support performance improvement efforts.
- Serve as a bridge between technology teams, operational leadership, and frontline staff.
Vision – ODHS Preferred Partner in East Central Indiana for Improving Well-Being:
- Lead strategic transformation projects, ensuring smooth execution and measurable impact.
- Oversee system integrations and workflow automation, supporting long-term operational improvements.
- Provide executive-level updates on project progress, system improvements, and user adoption trends.
- Ensure that end-user feedback is incorporated into process improvement and technology adoption strategies.
Values – Esteem the Team, Maximize Potential, Do the Right Thing, Choose Compassion, Encourage Uniqueness:
- Esteem the Team – Support the Information Systems Coordinator and Population Health Coordinator in executing transformation projects.
- Maximize Potential – Ensure that staff are trained and engaged in quality and process improvement efforts.
- Do the Right Thing – Deliver clear, data-driven recommendations to support leadership decision-making.
- Choose Compassion – Prioritize patient-centered improvements and provider workflow enhancements.
- Encourage Uniqueness – Drive innovation in how technology, process redesign, and quality initiatives are implemented.
About you:
- Technical Expertise – Proficiency in EMR optimization, data reporting tools (e.g., SQL, Tableau, Power BI), and system integration. Athena and Azara experience, preferred.
- Leadership & Communication – Ability to manage a team, facilitate cross-department collaboration, and train staff at all levels.
- Problem-Solving – Strong analytical skills to identify inefficiencies, troubleshoot EMR issues, and drive process improvements.
- Regulatory Knowledge – Understanding of healthcare quality programs, reporting standards, and compliance requirements.
- Strong knowledge of operations and workflow processes within an outpatient environment.
- Ability to effectively manage and oversee multiple projects, ensuring high performance and accountability.
- Strong ability to work in a fast-paced healthcare setting, handling multiple priorities effectively.
- Familiarity with budgeting, financial planning, and grant-funded programs, preferred.
Education & Experience:
- Bachelor’s degree in Healthcare Administration, Health Informatics, IT, or a related field preferred.
- Minimum 3 years of experience in healthcare operations, project management, or practice administration.
- Preferred certifications: CPHQ, or other relevant healthcare quality or informatics certifications.
- Preferred: Certification in Healthcare Operations Management, Lean Six Sigma, or Project Management (PMP).
- Minimum 3–5 years of experience in a healthcare setting, preferably in FQHCs, public health, or community health centers.
- Strong background in EMR system administration, patient safety, quality improvement, and healthcare data analytics.
- Knowledge of HIPAA, HEDIS, UDS, PCMH, payer quality programs, and regulatory compliance.
Physical and Environmental Requirements:
- Requires standing, walking or sitting for long periods of time. Occasional bending or stretching.
- Ability to use a computer, keyboard, and mouse for extended period of time.
- Ability to move around the office to access files, office equipment, and other work-related material.
- Ability to lift and carry objects up to 25 pounds, such as equipment and boxes of office supplies.
- Requires the ability to work in stressful situations.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
- Typical office environment with moderate noise levels.
- Exposure to natural and artificial lighting.
- Ability to work in a space that may require occasional adjustments to accommodate different workstations or meeting rooms.
- While this position is based in an administrative office, our health centers come with occasional exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
