Director of Hotel Operations (Open Door Hospitality)

Director of Hotel Operations job summary

We are searching for an experienced director of hotel operations to organize and manage our hotel’s day-to-day operations and oversee guest services. You will manage the company’s procedures and guide its employees to ensure it is well-coordinated and productive. You will collaborate with the front office, food and beverage, and other department heads to ensure that operations are running smoothly and all budget goals are met. Our ideal candidate has previous experience managing a team in hospitality. If this sounds like you, please apply today!

Director of Hotel Operations responsibilities

• Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
• Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
• Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
• Conduct revenue management audits for all department budgets, including purchase journals, expenditures, capital requests, labor, and present reports to general manager
• Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time
• Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.
• Focuses on growing revenues and maximizes the financial performance of the department
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Managing the Guest Experience

• Reviews guest feedback with leadership team and verifies that appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Hospitality Management: 2 years (Required)

Ability to Relocate:

• Cedar Falls, IA 50613: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000