Food Safety and Quality Assurance Manager

Salary : $70,000

Residency Requirement : Primary residence must be in the state of Georgia

Job Summary :

Utilizing an education grounding in food and nutrition science, the Food Safety and Quality Assurance Manager ensures product quality and consistent consumer satisfaction for Open Hand Atlanta's medically tailored meal program. This position works cross-functionally with Operations staff and volunteers with responsibility for maintaining compliance to quality standards, identifying and correcting product defects, and eliminating sources of quality issues.

Supervisory Responsibilities : Oversee Quality Control Dietitian and Quality Control Tech

Duties / Responsibilities

• Oversee Quality and Operations shared mission success with strong floor presence and leadership that promotes a culture of excellence - validated by real time product review and quality auditing
• Strives to provide excellent customer service to internal and external customers
• Communicates with all levels of staff in a professional, tactful yet firm and compelling manor
• Works cross-functionally with Operations staff and volunteers to maintain compliance to quality standards and consistent consumer satisfaction
• Establishes and maintains a living Quality System by writing and updating quality assurance procedures, validating standardized work, maintaining quality records, auditing for compliance, analyzing data, reporting trends, and monitoring for continuous improvement opportunities
• Ensures ongoing employee training activities designed to keep employees knowledgeable and informed of SOPs, standardized work, GMPs, Human and Food Safety, Sanitation, and Quality Control
• Supports teambuilding and showcases the ability to work through others to accomplish tasks, achieve common goals, and manage conflict
• Collaborates with the Operations Management Team to develop standards and SOPs for all function areas. Validates standardized work, revises SOPs when needed, conducts time studies to establish proper efficiency and productivity goals, and provides guidance to management team to solve quality related issues.
• Collaborates to Improve and implement processes and standards of work. Identifies and addresses gaps and problems; implementing change and providing regular feedback to the Operations Management Team and Directors regarding issues and successes.
• Understands the "larger picture" and uses broader perspective of the business in making decisions; providing options as part of decisions and next steps.
• Ensures Quality department support and achievement of management team objectives and goals.
• Reviews compliance and quality data to guide and elevate accountability to KPIs
• Identifies waste (product, supplies, labor, etc.) and drives cost-effective process improvements
• Promotes consistent and proactive communication among staff to prevent product defects, downtime, and rework
• Proactively manages and mentors Quality personnel (QC Dietitian, Quality Techs, etc.) to blamelessly identify product defects, internal failures, and their root causes
• Supports operations-wide teambuilding and showcases the ability to work through Managers to accomplish tasks, achieve common goals, and manage conflict
• Ensures all product specifications, production reports, substitutions and change orders are communicated clearly with proper documentation
• Develops and maintains the highest quality standard - zero defects. Maintains consistency of product grading with responsibility for detection of defects and effective hold and release activities when food safety or quality standards are not met. Ensures process checks are done properly and at sufficient frequency. Works continuously to improve all areas and eliminate sources of product errors.
• Provides direction on investigations related to consumer complaints and ensures appropriate and timely communication with customer service
• Develops and effectively manages food safety and food recall programs; maintains recall policy so that product can be successfully withdrawn or recalled from the market if necessary
• Uses Genesis R&D Software to analyze the nutritional content of recipes and meals, evaluates and approves product substitutions, and makes menu or product modifications as necessary
• Collaborates on new and existing products to improve variety, nutritional content, product quality, flavor profile, durability and / or visual enhancements based on client / customer feedback, internal product review, changing trends, contractual criteria and improved profitability goals
• Updates job knowledge by studying trends and developments in quality management, food, and nutrition science; participating in educational and speaking opportunities.
• Performs various work assignments in support of the department and backup to other team members as needed

Daily Deliverables

Metrics Owned

Processes Owned / Championed :

Required Skills / Abilities :

Education / Experience

Physical Requirements- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 15 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may also be regularly exposed to chilled air conditioned conditions which may require extra layers of clothing to remain comfortable as well as various cleaning fluid fumes. The noise level in the work environment is usually moderate to loud.

Drug Free Workplace - Open Hand is a drug free and substance abuse free work environment. Random drug testing may be conducted by an external, neutral tester on all employees. Any perceived use of drugs or reporting to work under the influence of alcohol may be grounds for immediate dismissal.

Equal Opportunity - Open Hand is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Open Hand complies with the law regarding reasonable accommodations for handicapped and disabled employees.

Salary : $70,000