What are the responsibilities and job description for the Support Junior System Engineer position at Open Kitchens?
Company Description
Open Kitchens provides comprehensive food service solutions, including staffing, food preparation, menu planning, and distribution. Serving Chicagoland since 1969, we are dedicated to creating a positive food experience for our customers and providing exceptional service. We’ve worked with numerous satisfied customers over the years, including public schools throughout Chicagoland, the City of Chicago, Meals on Wheels Chicago, and the Archdiocese of Chicago. We take pride in our innovative approach to solving problems, using local and organic ingredients whenever we can, and reducing our environmental impact. Reducing waste and improving efficiency just makes sense—it’s good for us, it’s good for our customers, and it’s good for the planet.
Role Description
This is a full-time on-site role located in Chicago, IL. The Support Junior System Engineer will be responsible for providing quick and effective assistance in troubleshooting, system administration, and technical support. This role entails working closely with the IT team to ensure the smooth operation of our systems and infrastructure while supporting internal and external stakeholders, including:
- Guiding customers remotely and in-person through systems configuration, troubleshooting, and maintenance.
- Collaborating in the creation and rollout of automation tools.
- Assisting with Data Entry in multiple systems.
- Testing, maintaining, and monitoring computer hardware and systems, including coordinating the installation and configuration of information systems and applications, ensuring business needs and user requirements are met.
- Interacting with field operations personnel and system administration processes on a daily basis.
Qualifications
- Experience troubleshooting and providing technical support for systems and hardware
- Excellent time management skills with the ability to complete assigned tasks effectively and on schedule
- Ability to convert IT technical language into Front Line First user-friendly learning
- Ability to identify problems, analyze data, and outline valid conclusions and action steps
- Strong knowledge of basic networking fundamentals (TCP/IP, DNS, and basic LAN/WAN)
- Excellent problem-solving, communication, and interpersonal skills
- Experience collaborating and building relationships with a wide variety of internal and external stakeholders
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Bachelor’s degree in Computer Science, Engineering, or related field
- Network Certification preferred
- Experience working with Windows, Google Suite, ServiceNow preferred
- Strong understanding of Python, Ruby, or C# preferred