What are the responsibilities and job description for the Customer Service Agent - Scottsdale position at Open Network Exchange?

Welcome to ONE!

While we're headquartered in sunny Arizona, we've always got travel on our minds. We're in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology

Job Summary :

The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries and proactively offering customized solutions to boost customer satisfaction and loyalty.

Key Responsibilities :

Engage with customers in a personalized manner to provide comprehensive assistance and information.
Provide personalized assistance to customers, guiding them through their inquiry.
Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
Cultivate trust and strong rapport with customers through open and interactive communication.
Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
Continuously educate oneself about our products to offer comprehensive support during customer interactions.
Ensure smooth transfer of qualified customers to the sales team.
Embrace additional responsibilities as assigned to contribute to the team's success.
Sell cruises and upsell add-on services / products to maximize customer satisfaction and revenue.
Utilize consultative selling techniques to understand guests' preferences and deliver personalized recommendations.

Requirements

Experience of 2 years in customer support.

High School Diploma or equivalent educational background and / or experience

Proficiency in working with CRM systems and adhering to best practices.

Exceptional phone communication skills, coupled with active listening abilities.

Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.

Knowledge of cruise sales and services is preferred, though not mandatory.

Ability to multi-task complex scenarios with ease

Business Casual Attire :

Business casual attire is required for this role reflecting a polished and professional appearance.

Compensation

Hourly : $22 an hour plus monthly bonus opportunity.

What we offer :

Structured career path

Exclusive Team Member Travel Discounts

Affordable Medical Insurance

100% Employer Paid Dental and Vision Insurance

HSA with Company Contribution

401(k)

Basic and Voluntary Life & AD&D

Pet Insurance

Covered Parking

Amazing Culture!

Office Highlights - Scottsdale, AZ

Modern office design

Fully equipped gym is available to all employees

Basketball Court - Perfect way to take a break and recharge during the day!

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Salary : $22

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Customer Service Agent - Scottsdale

What are the responsibilities and job description for the Customer Service Agent - Scottsdale position at Open Network Exchange?

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