What are the responsibilities and job description for the Customer Service Coordinator position at OPEN ROAD AUTO GROUP?
Company Overview
Open Road Auto Group is a leading automotive retailer with over 25 facilities across the New York/New Jersey metropolitan area. We specialize in providing high-quality vehicles and exceptional customer service experiences.
About Us
We are committed to remaining one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers, and communities.
Job Description
The Guest Relations department supports all departments by delivering an exceptional customer experience, promptly handling calls and inquiries, and maintaining confidentiality of company and customer information.
Key Responsibilities:
- Maintain confidentiality of company and customer information at all times.
- Provide clear, friendly voice and professional demeanor when interacting with visitors or on the phone.
- Welcome visitors by greeting them in person or on the phone in a friendly and professional manner.
- Answer incoming calls, transfer calls, and/or take messages.
- Collect total retail charges from customers in cash, check, or authorized charge account.
- Provide customers with proper change and/or receipts.
- Maintain and keep tidy customer areas.
- Keep fresh complimentary snacks and beverages for customers when necessary.
- Attend to customers who may be waiting.
Requirements:
- A people person with an outgoing personality.
- 6 months of relevant work experience in customer service, receptionist/front desk, or administrative role.
- Excellent communication skills.
- A team player with professional presentation.
