What are the responsibilities and job description for the Guest Relations Associate position at OPEN ROAD AUTO GROUP?
Job Summary
We seek a highly skilled Guest Relations specialist to join our team. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to maintain confidentiality of company and customer information.
Responsibilities
The Guest Relations specialist will provide excellent customer relations support, handle calls and inquiries promptly, and deliver an exceptional customer experience.
Key Performance Indicators:
- Maintain high levels of customer satisfaction.
- Respond to customer inquiries in a timely and professional manner.
- Maintain accurate records of customer interactions.
Requirements:
- A people person with an outgoing personality.
- 6 months of relevant work experience in customer service, receptionist/front desk, or administrative role.
- Excellent communication skills.
- A team player with professional presentation.
