What are the responsibilities and job description for the RECEPTIONIST / CLERK position at OPEN ROAD AUTO GROUP?
Guest Relations / Receptionist / Clerk
The GRS supports the all departments by providing excellent customer relations support, promptly handling calls, assist with basic questions, and providing an awesome customer experience.
Full Time
Monday-Friday 9am-6pm (with 1 day off)
Saturday
What You Do
- Maintain confidentiality of company and customer information at all times
- Clear, friendly voice along with a professional demeanor
- Welcomes visitors by greeting them in person or on the phone in a friendly and professional manner.
- Answer incoming calls, transfer calls and / or take messages
- Collect the total retail charges from the customer in cash, check, or authorized charge account
- Provide the customer with the proper change and / or receipts
- Maintain and keep tidy customer areas
- Keep fresh complimentary snacks and beverages for customers when necessary
- Attending to customers that may be waiting
Who You Are
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York / New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing in-demand vehicles, both new and pre-owned, for our customers who have come to expect a Five Star customer service experience.
With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.
At Open Road we know our employees, and their achievements, drive our culture and success.
