What are the responsibilities and job description for the Bilingual Customer Service Representative position at Open road solutions llc?
job Title: Bilingual Customer Service Representative
Job Type: Contract | On-Site | Monday–Friday
Location: Chicago, IL
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist with product/service questions, order tracking, billing issues, and general account support
- Maintain accurate and detailed records of customer interactions
- Escalate complex issues to appropriate departments or supervisors
- Ensure customer satisfaction and follow up on unresolved issues
- Adhere to company policies, procedures, and quality standards
Qualifications:
- High school diploma or GED required; Associate’s or Bachelor’s degree a plus
- Call Scheduling
Job Type: Contract
Pay: $22.08 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Chicago, IL 60631 (Preferred)
Ability to Relocate:
- Chicago, IL 60631: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $24
