Demo

Justice Involved - Lead Navigator Operations Support

Open Sky Community Services
Worcester, MA Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 5/8/2025
Salary: USD $24.73/Hr.

Description and Responsibilities:
Open Sky’s Behavioral Health- Justice-Involved program is designed to assist MassHealth members who are either current inmates, detainees or on probation or parole. The goal of the program is to support individuals in navigating and successfully engaging with health care services, with an emphasis on Behavioral Health Services. The program aims to improve health outcomes and decrease fatal overdoses while providing connections to health care and community services.

The Lead Navigator of Operations Support, will provide In-Reach and Re-entry supports, assessment, education, support and safety planning for individuals enrolled. They will provide operational assistance including Electronic Health record inputting, program billing and health insurance authorizations. They also carry a small caseload and provide training and mentoring to new staff.

Other Key Responsibilities:
  • Implement interventions as identified in the Support Plan and document progress to maintain a permanent record of activity and services provided.
  • Act as a liaison between members, community agencies, justice entities and families to coordinate treatment, including employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others.
  • Provide and coordinate crisis response supports to members as necessary.
  • Communicate all potential risk-related and other pertinent information to program leadership according to established program and Agency procedures.
  • Participate in the Emergency On-Call rotation
Qualifications:
  • High School Diploma, GED or equivalent, required.
  • Minimum two years' experience working with homeless, justice involved, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
  • Experience with local resources, navigating health, behavioral health and/or substance abuse treatment systems strongly preferred.
  • Valid Drivers License, acceptbale driving history and reliable transportation, required.
About Us:

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.


At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.


As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.


Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!


Benefits of Working for Open Sky Include:

  • Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
  • Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
  • We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
  • Medical, Dental and Vision Insurance with Prescription Plan
  • 403b Retirement Plan with Employer Match
  • Life Insurance (100% Employer-Paid)
  • Eligible employer for the Public Student Loan Forgiveness Program
  • And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Salary : $25

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