What are the responsibilities and job description for the Internal Services Professional 1 position at Open Systems Inc.?
12 Months Contract
Columbia, SC 29210 (Position is remote with one mandatory in office day per month or can be remote hybrid or fully in office.)
Schedule - 4 day / 10 hour shift: either 7AM to 6PM, or 8AM to 7PM; includes Saturday and Sunday off, plus one day off midweek (Tues, Wed, or Thurs)
Summary
JOB RESPONSIBILITIES
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.
Tasks
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.
EDUCATION
HS diploma or equivalent is required.
Candidates must pass a Wonderlic Assessment.
Preferred
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
Columbia, SC 29210 (Position is remote with one mandatory in office day per month or can be remote hybrid or fully in office.)
Schedule - 4 day / 10 hour shift: either 7AM to 6PM, or 8AM to 7PM; includes Saturday and Sunday off, plus one day off midweek (Tues, Wed, or Thurs)
Summary
JOB RESPONSIBILITIES
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.
Tasks
- Primary method of contact is via telephone; up to 8 hours of phone-work daily
- Negotiate the waiver of fees and/or obtain due date extensions as needed
- Determine invoices to be obtained by evaluating key data points
- Update systems of operation with tasks performed and relevant data
- Communicate to internal and external parties in a clear and detailed manner
- Perform at or below Target Key Performance Indicators (KPI’s) per Standard Operating Procedures
- Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.
- Select appropriate processes from clearly documented rules, past practices or new instructions
- Seek advice and guidance on non-routine or problem areas from senior department members
- Refer complex, unusual problems to senior department members
- Successful completion of UBK training (provided by Siemens the 1st two days on assignment)
- Professional phone presence
- Strong verbal and written communication skills
- Ability to negotiate effectively in a professional manner
- Ability to research and navigate websites and internal systems
- Excellent time management skills; reliable and able to multi-task
- Microsoft Office Suite (Outlook skills are a plus!)
- Type at a minimum of 45 WPM
- Microsoft Outlook
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.
EDUCATION
HS diploma or equivalent is required.
Candidates must pass a Wonderlic Assessment.
Preferred
- 1 – 2 years of vocation/technical training or an Associates degree in a related field
- Specialized skill training or certification pertinent to the position.
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
