What are the responsibilities and job description for the Service Desk IT Analyst II position at Open Systems Inc.?
6 Months Contract (possible extension)
Suwanee GA 30024 (100% Onsite)
Job Description Responsibilities
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
Suwanee GA 30024 (100% Onsite)
Job Description Responsibilities
- Be available in the Service Desk call queue.
- Create and work Service Desk tickets in SCSM through final resolution.
- Manage walk-up requests as well as phone work.
- Remote and physical troubleshooting and support for end-user computers..
- Work with all of IT to escalate & resolve incidents or service requests.
- Support site manufacturing operational needs
- Understand and follow all Hussmann Security policies & practices and communicate any questionable activity that may arise.
- Reset passwords for users as necessary after validating proper credentials.
- Carry the on-call cell phone on a rotating schedule to resolve or escalate critical issues off-hours.
- On-boarding new employees
- Ensure all hardware is ready & operational prior to new employees start date.
- Ensure all software requested is installed and operational. Job Requirements
- College Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.
- Minimum of 2-years’ experience working at a technical support Service Desk.
- Excellent customer service skills.
- Familiarity with troubleshooting networking equipment and TCP/IP.
- Able to log, update, and record detailed tracking records.
- Ability to work closely with others in a team environment.
- Ability to communicate well with all levels of the organization.
- Minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided PPE. Must be able to lift ~ 40lbs on occasion.
- Must work well within a team environment.
- Thorough knowledge of Win 10.
- Partner with Plant Operations to resolve large scale issues with Corporate IT. Assets that would be Beneficial for the position
- Able to work alone with minimal supervision.
- Familiarity with using Microsoft SCSM and O365
- Self-motivated and self-starter
- Dell certified.
- Able to work on printer hardware and software.
- Experience with Zebra printers and a manufacturing environment
- SCCM in-depth knowledge
- Thorough knowledge of ITIL processes
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!
