Account Provisioning Analyst

Summary

The Account Provisioning Analyst role is responsible for provisioning, adjusting and deprovisioning end user accounts across multiple partners and systems, adjusting existing permissions, and removing account permissions and credentials. This position is responsible for keeping up with continuously changing authority matrices, updating processes, writing documentation, and meeting service level deadlines.  The main focus for this position will be setting up and removal of account credentials, auditing process’ for improvement and participating in team meetings and chats, assisting other teams.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Under general supervision, this role will be responsible for setting up, adjusting, and removing account permissions for users across a large number of applications and consortium partners.

Employees in this role are expected to:

• Follow detailed documentation and update as/when needed
• Meet Service Level objectives based on employee start, status change and end dates
• Log into different systems
• Create, modify, and remove accounts and their assigned permissions
• Creating, tracking and sending credential checklists to managers and/or trainers, built from the job description matrices  
• Read and follow matrix spreadsheets to apply specific permissions per each request and question the matrix owners when needed
• Assist in the creation and updating of process documentation, ensuring understanding of the process
• Troubleshoot permission issues in different applications
• Work within a ticketing system, editing, creating and following workflows as needed

Position Requirements

Formal Education & Certification

• 2-year degree in the field of computer science preferred but not required

Knowledge & Experience

• Qualified candidate must have some knowledge creating, editing Network accounts within Active Directory and MS Exchange
• Basic working technical knowledge of PCs and windows operating systems
• Basic understanding of network environments
• Basic understanding of Microsoft Office applications (Outlook, Xcel, OneNote)
• Experience working in ticketing systems; creating, documenting, editing and closing

Supervisory Responsibilities

• None

Key Accountabilities

• Meet credential creation deadlines
• Follow and understand outlined processes regarding account creation, editing and separation
• Be able to read authority matrices spreadsheets
• Write and update process documentation
• Troubleshoot issues regarding permission levels
• Documentation and updating of assigned tickets
• Manage large number of tickets in a ticket queue
• Communicate and collaborate well teammates and with other teams and Managers
• Review, edit and follow detailed documentation
• Able to follow detailed written processes and instructions
• Work well within a team-based structure and organization
• Communicate verbally and in writing 

Personal Attributes

• Strong customer service and team orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal, written, and oral communication skills
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to conduct basic research into application process
• Communicate with product owners as needed
• Highly adept at attention to detail
• Skilled at working within a team-oriented, collaborative environment

Standards of Performance

• Professional representation of Open Technology Solutions
• Job knowledge/timely, accurate and efficient performance
• Adherence to OTS’s policies and procedures
• Promotes and ensures the highest level of service is provided to all clients
• Confidentiality of all records
• Timeliness of meeting regulatory guidelines
• Compliance of regulatory requirements
• Cost effectiveness and productivity of departmental operations
• Success in meeting individual, departmental, and corporate goals

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may periodically sit for long periods of time, and reach with hands and arms
• The employee is regularly required to sit for long stretches of time
• Requires extensive typing
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Job has the following vision requirements: close, distance, color, peripheral, depth perception, and ability to adjust focus.

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hybrid work
• Must have a good working environment for home office work
• Quiet environment/few distractions
• Fast & consistent internet
• No travel required for this position

Compensation and Benefits

• Salary range between $24.37 (min) and $26.75 (max)
• In addition, this position is eligible for an annual bonus eligibility with a target payout of 10%, based on company and individual performance.
• The OTS Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, student loan paydown program, tuition reimbursement, loan discounts, service anniversary bonuses, recognition program. employee referral program, and employee activities

Salary : $24