What are the responsibilities and job description for the Solutions Engineer, Public Sector position at OpenAI?
About The Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
About The Role
We are seeking an experienced pre-sales solutions engineer to partner with our Public Sector sales team in supporting government agencies, policymakers, non-profits, and public institutions in harnessing the power of OpenAI’s tools and products. In this role, you will help public sector organizations drive innovation, enhance service delivery, and solve complex challenges through AI.
You will collaborate closely with government leaders, civil society, and key stakeholders to build trust, provide technical expertise, and ensure responsible AI adoption that aligns with public sector needs and priorities. Your work will contribute to our broader mission of ensuring AI benefits all of society, with a particular focus on public good and policy-driven impact.
This role is based in Washington, DC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In This Role, You Will
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
About The Role
We are seeking an experienced pre-sales solutions engineer to partner with our Public Sector sales team in supporting government agencies, policymakers, non-profits, and public institutions in harnessing the power of OpenAI’s tools and products. In this role, you will help public sector organizations drive innovation, enhance service delivery, and solve complex challenges through AI.
You will collaborate closely with government leaders, civil society, and key stakeholders to build trust, provide technical expertise, and ensure responsible AI adoption that aligns with public sector needs and priorities. Your work will contribute to our broader mission of ensuring AI benefits all of society, with a particular focus on public good and policy-driven impact.
This role is based in Washington, DC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In This Role, You Will
- Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
- Collaborate closely with the Public Sector Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.
- Have 7 years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.
- Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
- Have industry experience in programming languages like Python or Javascript and working with REST APIs.
- Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
- Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
- Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
