What are the responsibilities and job description for the Solutions Engineer, Startups position at OpenAI?
About the Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. As a founding member of the Startups Solutions Engineering team, you’ll help our most innovative strategic startup partners bring novel applications to market that make leverage of our newest, most exciting models and capabilities.
About the Role
We are seeking an experienced solutions leader to partner with startups and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with founders to understand their ideas, guide their AI strategy, and identify the highest value use cases and applications. You will also demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with the Startups Sales, VC Partnerships, Solutions Architecture, and Product, Engineering, and Research teams.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will :
Deliver an exceptional pre-sales customer experience for Startup prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
Create and maintain documentation, demos, cookbooks, guides, and FAQs related to common questions and requirements discovered while working with early stage startups.
Foster startup advocacy and represent the voice of the customer with internal teams by gathering and relaying feedback, identifying themes across startups, and incorporating them into product planning.
Help startups build and troubleshoot in real time during Hackathons, Startup Founder events, and Startup Office Hours.
Represent OpenAI in VC events, providing thought leadership around best practices and product roadmap.
You’ll thrive in this role if you :
Have 7 years of experience in a technical pre-sales role, ideally managing and scaling teams.
Experience as a founder or CTO building an early stage startup.
Demonstrate a thorough understanding of the product development lifecycle.
Have industry experience in building production level products using programming languages like Python and Javascript.
Have a strong grasp of AI / LLM best practices, experience delivering Generative AI / traditional ML solutions, and have knowledge of cloud architecture.
Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
Salary : $220,000 - $280,000
