Mentorship Talent and Community Manager

COMPANY OVERVIEW

Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission-driven company with the ambition of making education and career opportunities accessible to everyone.

The school offers numerous open and free-access courses, along with accredited programs for in-demand professions such as tech, IT, data, pedagogy, marketing, and more—all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields.

From the beginning, OpenClassrooms' mission has been centered around impact: by incorporating it into the statutes since 2018 and subsequently obtaining B Corp certification in 2021—a recognition for companies balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking, but what we take the most pride in is having facilitated a renewed career trajectory for over 50,000 individuals in 2023.

Our goal: to become a leader in solutions for apprenticeships and professional retraining.

OpenClassrooms. Education that works.

WORK ENVIRONMENT

• Location: We are a remote-first company and while you'll work from home, you must be based in the USA. We are currently only accepting applicants from the following locations: New York, Illinois, Georgia, Wisconsin, Colorado, District of Columbia, Washington state, Florida, Texas, North Carolina, Nebraska, New Jersey, Virginia, California, and Arizona.

JOB OVERVIEW :
At OpenClassrooms, we are transforming education to make it accessible to all. Mentors are the core of our learning experience—supporting students in developing job-ready skills through 1:1 coaching, webinars, and project assessment. This newly combined role is responsible for both managing the quality and success of our mentor community and leading recruitment strategies to ensure scalable, high-performing talent—especially in the United States.

You will be responsible for the full lifecycle of mentor engagement in the U.S. and other key markets (UK and ROW), from recruitment and onboarding to performance management and community development. This role is crucial to ensure that our mentors are empowered to deliver a high-quality experience for students across our educational paths and apprenticeship programs.

YOUR MISSIONS :

Mentor Recruitment (Primarily US)

• Develop and execute mentor acquisition strategies with a focus on the U.S. market, while supporting minimal needs in the UK and ROW.

• Identify cost-effective sourcing opportunities and channels for high-quality mentor talent.

• Own the full recruitment pipeline: sourcing, screening, interviewing, documentation, contract setup, onboarding.

• Build and maintain robust talent pools to anticipate future mentor needs and match student demand.

• Report on recruitment metrics and optimize efforts based on performance and business needs.

Mentorship Operations & Community Management

• Oversee a portfolio of educational paths to ensure mentors are available, qualified, and effective.

• Onboard and train mentors to deliver excellent learning experiences via project guidance and assessments.

• Monitor mentor performance and support improvement through feedback, resources, and regular communication.

• Serve as second-line support for mentor questions or escalations (content, student needs, assessments).

• Lead webinars, workshops, and community-building activities for mentors.

Student Success Enablement

• Collaborate with internal teams to align mentor services with student success goals and KPIs (e.g., completion, job placement).

• Ensure mentor services adapt to student and stakeholder needs across Employer and Social Programs.

• Engage with strategic partners or clients to represent mentorship effectiveness and drive continuous improvement.

Cross-functional & Project Leadership

• Partner with Education, Student Success, and Product teams to improve learning content, platform features, and mentor tools.

• Lead or contribute to projects that enhance the learning experience, drive student progress, or optimize mentor services.

• he voice of students and employers.

REPORTING LINE :

This job will report to Lisa Skelly, Senior Director of Customer Success and Accreditation.

ABOUT YOU :

• Proven track record of success and hands-on experience in recruitment, talent management, education, or customer success
• Proven experience sourcing and managing freelance/contractor talent, preferably in EdTech or tech-related fields. Strong understanding of U.S. talent ecosystems in tech, data, business, or similar disciplines.
• Data-driven approach to decision-making; strong analytical and reporting skills.
• Excellent written and verbal communication skills in English;
• French proficiency is a plus.
• Comfortable working in fast-paced, constantly evolving environments with cross-functional teams.
• Experience with ATS, CRM, and customer support platforms like Zendesk preferred.

At OpenClassrooms, we prioritize learning potential over a perfect alignment with every job criterion. We highly value qualities such as eagerness to learn, commitment, and the potential for growth. If you are motivated and confident in your ability to excel in the role, we enthusiastically encourage you to submit your application.

OUR PERKS :

• OpenClassrooms operates as a "remote-first" company, making remote work the standard. You can work remotely from any of the following states: Texas, Washington DC, Georgia, California, New Jersey
• Our work environment and culture are rooted in the company's four core values:we care, we dare, we persist, we tell it as it is.
• Stock option plan for all employees
• 401(k) with a 5% match
• Health Insurance with United Health Care (100% covered for you and 75% covered for your family)
• Dental & Vision Insurance with Guardian (100% covered for you and 75% covered for your family)
• Company-provided MacBook.
• Access to OpenClassrooms' training catalog.
• 20 days of Paid Time Off per year
• 5 "Caretaker Days" per year are provided, allowing you to take care of your loved ones.
• Complimentary access to the moka.care app (mental health solution)

HIRING PROCESS

• • HR Screening: Virtual interview with HR

  • Manager Interview (1 hour): Virtual interview with Lisa Skelly, Senior Director of Customer Success, to delve into your professional background and achievements.

  • Case Study: Validation of your practical skills through a case study

  • Team Interview (1 hour): Video discussion with two members of our teams to evaluate your compatibility with our work environment and values.

  • (optional) Final interview (30min) : virtual interview with Jeremy Durand (Senior VP International)

  • Professional References: At the end of the process, we may request professional references if necessary.

Join our Team !

Intrigued? Let's get to know each other! Apply today — we're looking forward to receiving your application!

Feel free to check out our online course How do we work at OpenClassrooms to better understand our mission, culture, and team composition.

OpenClassrooms' mission is to make education accessible, emphasizing diversity as a catalyst against barriers to education and professional integration. As an employer, we highly value diversity, fostering an inclusive culture. We encourage everyone to apply, regardless of gender, age, orientation, origin, or disability. If you have a disability and we can do something to facilitate your interview process, please let us know.

Working at OpenClassrooms means joining a dynamic and stimulating team, tackling new challenges, meeting remarkable individuals every week, and contributing to innovation and education in France and worldwide!