What are the responsibilities and job description for the External Affairs Manager position at OPENING DOORS INC?
Position title: External Affairs Manager
Reports to: Chief Executive Officer
Classification: Full-time, exempt
Supervises others: Yes
Salary Range: $69,524 - $95,565
About us: Opening Doors, Inc., envisions a world in which migrants and refugees lead lives of joy and belonging, embraced by welcoming communities. Our mission is to enrich communities by supporting immigrants, refugees, survivors of trafficking, and others on their path towards stability, self-sufficiency and belonging.
Opening Doors is guided by our organizational values:
- Rising Together: We are in this together and depend on each other.
- Honoring Dignity: We recognize and honor everyone’s strength and inherent dignity.
- Embracing Courage: We do the right thing, even when the path is uncertain.
- Seeking Joy: We take time to be together, celebrating our diverse cultures and recognizing our victories.
Opening Doors began in 1993 as a small refugee resettlement agency and today serves approximately 3,000 clients per year across our 5 program areas: Refugee Programs, Survivors of Human Trafficking Programs, Immigration Legal Services, Health Programs and Economic Prosperity Programs.
Ideal candidate: The ideal candidate will be both a strategic thinker, able to focus on the big picture, and also detail-oriented, ensuring that Opening Doors’ case for support is presented in a high-quality manner.
They will have the ability to work effectively in multi-cultural work environments, showing respect and sensitivity for cultural differences, and will be passionate about Opening Doors’ mission.
Responsibilities: The essential duties and responsibilities of this position include the following:
- Lead the development, implementation, and on-going revision of the communications plan including external, internal, and crisis communications strategies.
- Ensure the agency’s branding, communications, marketing materials, and procedures adhere to brand identity standards and enhance Opening Doors’ visibility and reputation.
- Lead the development and management of Opening Doors content across multiple channels such as social media, website, press releases, annual report, and organizational collateral, ensuring a cohesive narrative.
- Act as a liaison between Opening Doors and any external media and partners including but not limited to community-based organizations, government agencies, educational institutions, and other stakeholders.
- Overseen donor engagement activities and contributed revenue streams, regularly evaluating and refining strategy and methodology.
- Support the CEO to cultivate, solicit, and steward a portfolio of individual contributors capable of giving $1,000 on an annual basis.
- Identify best practices, opportunity for capacity building and growth, solicitation strategies and stewardship opportunities for the Annual Giving program.
- Partner with the Volunteer and Community Engagement Manager to organize outreach activities, speaking engagements, and develop an outreach calendar while ensuring Opening Doors external brand guidelines are met.
Other duties may be assigned at the sole discretion of the Organization. The Organization may assign or shift duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.
Required qualifications: The requirements listed below are representative of the knowledge, skills and/or abilities required.
- Demonstrated experience in nonprofit communications and marketing.
- Demonstrated experience in individual giving, major gifts, corporate giving, and special events with proven success in growing revenue.
- Excellent writing skills, including the ability to write for multiple audiences.
- Demonstrated skills in social media and email communications, including managing editorial calendars and planning and executing campaigns.
- Experience using a data management platform or program such as Donor Perfect, Salesforce, or Razor’s Edge.
- Familiarity with issues of particular relevance to the communities served by Opening Doors, and a demonstrated ability to respectfully communicate to and about these communities.
- Strong organizational skills in a complex, multi-tasking environment and the ability to manage multiple projects and deadlines.
Preferred qualifications: The requirements listed below are not required but are desired.
- Experience with Adobe Creative Suite, CMS/WordPress, multimedia and video editing software, Salesforce NPSP, Constant Contact, and Google Analytics.
- Familiarity with ethical storytelling.
- Fundraising experience for a human services agency with a $10M budget.
- Effective communication skills in one or more of the following languages: Arabic, Chinese, Farsi/Dari, Hmong, Pashto, Russian, Spanish, Tagalog, Urdu, Ukrainian or Vietnamese.
Physical requirements and work environment: The following demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Communications Manager position. Reasonable accommodation can be made to enable people to perform the essential functions described.
While performing this job, the employee is required to sit often and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard, the employee is occasionally required to stand, walk, reach with arms and hands, lift approximately 25 pounds on occasion, and to stoop, kneel, or squat, and drive on occasion. The noise level in the work environment is usually quiet to moderate.
Salary : $69,524 - $95,565
