What are the responsibilities and job description for the Bilingual Logistics Specialist position at OPENLANE?
Who We Are
At OPENLANE we make wholesale easy so our customers can be more successful.
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
The Bilingual Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logistics transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Additionally, being able to effectively utilize tools and procedures to ensure workload is completed daily. Last, reporting on transportation department activities to local management and our corporate office.
You Are
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
At OPENLANE we make wholesale easy so our customers can be more successful.
- We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
- We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
- And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
- Competitive pay
- Employer-paid medical, dental, and vision benefits
- Immediately Vested RRSP (Canada) with company match
- Paid Vacation, Float, and Care Time
- Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)
- Long Term Disability
- Robust Employee Assistance Program through Telus Health
- Employer paid Leap into Service Day to volunteer in your community
- Tuition Reimbursement for eligible programs
- Stock Options at a discounted rate after 6 months of continuous employment
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
The Bilingual Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logistics transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Additionally, being able to effectively utilize tools and procedures to ensure workload is completed daily. Last, reporting on transportation department activities to local management and our corporate office.
You Are
- Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.
- Detail-oriented. You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.
- Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.
- Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
- Assist customers with confirming their Transportation needs.
- Verify vehicle locations and delivery address prior to pick up.
- Run aging reports and contact sellers and buyers regarding outstanding shipments.
- Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.
- Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
- Be familiar with procedures for handling all aspects of customer service.
- Resolve any customer complaints in a friendly, courteous manner. Advise manager or designated supervisor of all serious complaints or incidences.
- Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately.
- Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
- Resolve any customer complaints in a friendly, courteous manner.
- Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources. Maintain a good flow of communication with the Manager or designated supervisor and other personnel.
- High School diploma or equivalent
- Bilingual (English/French)
- 1-3 Years’ of related experience in a logistics or dispatching role
- Tech-savvy, and comfortable using Google Suite
- Excellent interpersonal, negotiation and communication skills with strong attention to detail
- Ability to maintain calm and diplomatic in dispute resolution situations
- Autonomous, self-driven, proactive and a team player
- Post-secondary education in a related field is an asset
- Self-starter who can assess work volumes and ensure timely completion of prioritized tasks
- Experience with AMS, VTrace, and other OPENLANE systems
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
