Dispatch Representative, Mesa, AZ (Hybrid)

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

• We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
• We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
• And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
  
  

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement
  
  

What We're Looking For

We are looking to add a Dispatch Representative for OPENLANE's brand, CarsArrive. As a Dispatch Representative you will facilitate the consignment of vehicles to CarsArrive car-haulers for transport nationwide. The Dispatch Representative will have daily lists of vehicles that need to be assigned as soon as possible to CarsArrive carriers to ensure we meet our transport deadlines. Dispatchers make inbound and outbound calls to our approved carriers and match them with our available vehicles for transport. This also includes emails and other correspondence to work with carriers on scheduling vehicle pick-up and delivery dates, reviewing special instructions, and vehicle mobility status, and sometimes discussing pricing. The Dispatch Representative must create a good working relationship with carriers and make transporting with CarsArrive a rewarding experience.

What You'll Do

• Answer phones and emails from carriers on a daily basis
• Provide a flexible approach to customer service, and strive to exceed expectations
• Learn all eligibility requirements necessary to participate in CarsArrive programs
• Respond to carrier inquiries by reviewing previous inquiries and responses, gathering information, and forwarding information to carriers.
• Participate in marketing campaigns, and display professional etiquette at all times
• Solicit available vehicles to prospective transport companies within CarsArrive
• Keep up to date with all CarsArrive procedures, products, and services
• Make management aware of any price increase requests or escalated carrier issues
• Work together with internal teams to provide updates on vehicles being transported, and ensure the transporters are meeting CarsArrive's expectations and requirements
  
  

Must Have's

• High School diploma, Associate's Degree in Business or a related field preferred.
• Conflict resolution and customer service skills required.
• General automotive knowledge is required.
  
  

Nice to Have

• Strong written and verbal communication skills.
• Experience with Google applications.
• Ability to handle heavy phone call volumes.
• Must exhibit strong team player attributes with the ability to multi-task and prioritize.
  
  

Sound like a match? Apply Now - We can't wait to hear from you!