What are the responsibilities and job description for the Inside Sales & Support Representative position at OPENLANE?
Who We Are
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We’re Looking For
We are seeking an Inside Sales and Support Representative with experience in sales, customer engagement, and technical support. You will play a key role in growing autoniq’s customer base by identifying prospects, engaging with potential customers, and assisting with onboarding and product support. This role involves outbound calling, consultative selling, and proactive follow-ups with automotive dealers and industry professionals. The ideal candidate will have a minimum of 2 years of experience in sales, customer support, or a similar customer-facing role.
You Are
Goal-Oriented – You thrive in a sales-driven environment and are motivated by achieving and exceeding targets.
Customer-Focused – You take a consultative approach, understanding customer needs and offering solutions that add value.
Strong Communicator – You have excellent verbal and written communication skills, making complex topics easy to understand.
Tech-Savvy – You quickly learn new tools and technologies to assist customers effectively.
You Will
Conduct outbound sales calls to potential and existing customers to introduce autoniq’s products and services.
Qualify leads, identify customer needs, and recommend suitable product solutions.
Follow up with prospects through phone, email, and other communication channels to nurture relationships and drive conversions.
Assist customers with onboarding, training, and troubleshooting product-related inquiries.
Maintain accurate records of customer interactions and sales activities in the CRM system.
Collaborate with the sales, marketing, and support teams to optimize outreach strategies and maximize engagement.
Educate customers on product features, benefits, and promotions.
Provide excellent customer service by addressing questions and resolving issues promptly. Identify trends in customer feedback and provide insights to improve sales strategies and product offerings.
Provide backup customer support to maintain service continuity.
Must Have’s
Minimum of 2 years of experience in inside sales, customer support, or a similar customer-facing role.
Proven ability to meet or exceed sales targets in a fast-paced environment.
Strong communication and relationship-building skills.
Experience using CRM software (e.g., Salesforce) to manage leads and track customer interactions.
Ability to quickly learn and articulate the value of autoniq’s products.
Self-motivated, results-driven, and comfortable working independently or as part of a team.
Nice To Have’s
Bilingual (English & Spanish).
Experience in the automotive industry or familiarity with dealer tools and technology.
Understanding of subscription-based SaaS sales models.
Background in customer retention or upselling strategies.
Previous experience working in a high-volume outbound sales role.
What We Offer
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We’re Looking For
We are seeking an Inside Sales and Support Representative with experience in sales, customer engagement, and technical support. You will play a key role in growing autoniq’s customer base by identifying prospects, engaging with potential customers, and assisting with onboarding and product support. This role involves outbound calling, consultative selling, and proactive follow-ups with automotive dealers and industry professionals. The ideal candidate will have a minimum of 2 years of experience in sales, customer support, or a similar customer-facing role.
You Are
Goal-Oriented – You thrive in a sales-driven environment and are motivated by achieving and exceeding targets.
Customer-Focused – You take a consultative approach, understanding customer needs and offering solutions that add value.
Strong Communicator – You have excellent verbal and written communication skills, making complex topics easy to understand.
Tech-Savvy – You quickly learn new tools and technologies to assist customers effectively.
You Will
Conduct outbound sales calls to potential and existing customers to introduce autoniq’s products and services.
Qualify leads, identify customer needs, and recommend suitable product solutions.
Follow up with prospects through phone, email, and other communication channels to nurture relationships and drive conversions.
Assist customers with onboarding, training, and troubleshooting product-related inquiries.
Maintain accurate records of customer interactions and sales activities in the CRM system.
Collaborate with the sales, marketing, and support teams to optimize outreach strategies and maximize engagement.
Educate customers on product features, benefits, and promotions.
Provide excellent customer service by addressing questions and resolving issues promptly. Identify trends in customer feedback and provide insights to improve sales strategies and product offerings.
Provide backup customer support to maintain service continuity.
Must Have’s
Minimum of 2 years of experience in inside sales, customer support, or a similar customer-facing role.
Proven ability to meet or exceed sales targets in a fast-paced environment.
Strong communication and relationship-building skills.
Experience using CRM software (e.g., Salesforce) to manage leads and track customer interactions.
Ability to quickly learn and articulate the value of autoniq’s products.
Self-motivated, results-driven, and comfortable working independently or as part of a team.
Nice To Have’s
Bilingual (English & Spanish).
Experience in the automotive industry or familiarity with dealer tools and technology.
Understanding of subscription-based SaaS sales models.
Background in customer retention or upselling strategies.
Previous experience working in a high-volume outbound sales role.
What We Offer
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
